Need help with error box

[Guest]

My daughter has a problem installing some new programs using WinXP home OS.
In this case it's Adobe reader, & gets this error box:
Internal Error 2755. 1632, C:\DOCUME~1\Nancy\LOCALS~1\Adobe Reader`
8.0\Ac'oRead.msi. Any help to fix this problem greatly appreciated.

Thanks,

 

[Wesley Vogel]

Clean out the Temporary Internet Files and download Acrobat Reader again and
try to install it again. Something may be corrupt with the current copy of
the install files.

Download the latest version of Adobe Reader
http://www.adobe.com/products/acrobat/readstep2.html

To delete *all* of your Temporary Internet Files...

1) Start | Run | Type: inetcpl.cpl | Click OK
Or right click the Internet Explorer icon on your Desktop
Or Start | Settings | Control Panel | Internet Options
Best to do this with all instances of Internet Explorer closed. Especially
if there are a large number of files. Also close OE.
2) On the General Tab, in the middle of the screen, click on Delete Files
3) Check the box: Delete all offline content {This cleans >>
%userprofile%\Local Settings\Temporary Internet Files
AND
%userprofile%\Local Settings\Temporary Internet Files\Content.IE5
and \Content.MSO (Created by an MS Office program)}
4) Click on OK and wait for the hourglass icon to stop after it deletes the
temporary internet files
5) You can now click on Delete Cookies and click OK to delete cookies that
websites have placed on your hard drive.
6) You can also click on the Clear History button to empty your History
folder.

Note: If you do NOT select the Delete all offline content box, not
everything will be cleaned out.

Content.IE5 is a hidden system folder.

IE 7 does not have a Delete all offline content option.

Or forget that POS Adobe Reader completely and get Foxit Reader. I dumped
Adobe a long tome ago.

Foxit Reader for Windows

<quote>
Foxit Reader is the only eligible alternative reader/viewer for PDF files
(eBooks). It's smaller, faster, and cleaner. And it's free.

You don't need to go through lengthy installation process to start using
Foxit Reader, just UNZIP the downloaded "foxitreader.zip" package into any
place you want, then run FoxitReader.exe.

You can set Foxit Reader as your default PDF reader, so you can double click
on PDF files to open them within Foxit Reader.

If you want to uninstall Foxit Reader, please remove all Foxit Reader files.
If you want to switch default PDF reader back to your previous reader,
please run the other reader (e.g. Adobe Reader) you have, and set it as the
default reader.
<quote>

Small, Fast, Clean, and FREE PDF Reader for Everyday Use
Download link at the left side of the page
http://www.foxitsoftware.com/pdf/rd_intro.php

Direct download link
http://www.foxitsoftware.com/foxitreader/foxitreader.zip

User Manual: download the user manual of Foxit Reader 1.3.
http://www.foxitsoftware.com/pdf/Foxit Reader Pro Manual.pdf

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Thanks Wes, but it didn't help. Something different on her system is their
is no reference to delete offline content after clicking on the delete files
button. Why it's different from yours and mine is puzzling. I wanted to
install windows cleanup utility and got the same result as the adobe install.
(internal error 2755. 1632 C:\Program Files\MSECACHE\WICU3\msicuu.msi. We
did take your tip on the Foxit reader, & installed no problem. Anything else
we might try?

Thank,

 

[Wesley Vogel]

Hi Bob,

Windows Internet Explorer 7 does not have a Delete all offline content
option. I use Internet Explorer 6 and will not downlaod IE7, for many
reasons.

It looks like a permissions problem on the %SystemRoot%\Installer folder.

Ignore the titles, see the CAUSEs & RESOLUTIONs.
PRB: "Internal Error 2755. 1632, C:\MSDE\setup\SqlRun01.msi" Setup Error
with Microsoft SQL Server 2000 Desktop Engine
http://support.microsoft.com/kb/811881

Error Message: Internal Error: 2755.1632,c:\winnt\system32\adminpak.msi
http://support.microsoft.com/kb/276198

"Internal error: 2755.1632" error message when you try to install Money
http://support.microsoft.com/kb/274635

Notes:
%systemroot% is an environment variable that is the location of the Windows
root folder.

Typing or pasting %systemroot% into the Start | Run box opens to the Windows
folder on whatever drive it is located. I.e. C:\WINDOWS or C:\WINNT.

Windows XP can be installed in either WINDOWS or WINNT.

%SystemRoot%\Installer can be either
C:\WINDOWS\Installer
or
C:\WINNT\Installer
or some other drive letter.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Hi Wes,

I typed %systemroot% in the run box, but don't know what I should do there.
I see a folder called installer, & clicked properties, but don't see anything
to change.

Thanks,

 

[Guest]

Wes, are you still around? Was hoping to solve the problem. Don't leave me
hanging.

Thanks,

 

[Wesley Vogel]

Been busy, Bob.

Folders Security tab.

Permissions can only be set on NTFS formatted drives. If the hard drive is
formatted FAT32 you will never see the Security tab.

With Windows XP Home Edition.

[[Start in safe mode, and then log in as Administrator or as Administrative
User. The Security tab is available for files or folders on NTFS volumes.]]
from...
How to set, view, change, or remove file and folder permissions in Windows
XP
http://support.microsoft.com/kb/308418

With Windows XP Pro, you have to disable Use simple file sharing in order to
see the Security tab.

To display the Security tab...
Open Folder Options in Control Panel.
Click Start, point to Settings, and then click Control Panel.
Double-click Folder Options
On the View tab, under Advanced settings, clear: Use simple file sharing
[Recommended].

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

I'm sorry Wes, but not still haven't been able to fix the problem. I need
information in simple terms, & only that relates to WinXP home. The
solutions on the MS web pages are confusing for me, I appologize.

Thanks,

Been busy, Bob.

Folders Security tab.

Permissions can only be set on NTFS formatted drives. If the hard drive is
formatted FAT32 you will never see the Security tab.

With Windows XP Home Edition.

[[Start in safe mode, and then log in as Administrator or as Administrative
User. The Security tab is available for files or folders on NTFS volumes.]]
from...
How to set, view, change, or remove file and folder permissions in Windows
XP
http://support.microsoft.com/kb/308418

With Windows XP Pro, you have to disable Use simple file sharing in order to
see the Security tab.

To display the Security tab...
Open Folder Options in Control Panel.
Click Start, point to Settings, and then click Control Panel.
Double-click Folder Options
On the View tab, under Advanced settings, clear: Use simple file sharing
[Recommended].

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes, are you still around? Was hoping to solve the problem. Don't
leave me hanging.

Thanks,

 

[Guest]

I forgot to mention the hdd is fat 32 format

Been busy, Bob.

Folders Security tab.

Permissions can only be set on NTFS formatted drives. If the hard drive is
formatted FAT32 you will never see the Security tab.

With Windows XP Home Edition.

[[Start in safe mode, and then log in as Administrator or as Administrative
User. The Security tab is available for files or folders on NTFS volumes.]]
from...
How to set, view, change, or remove file and folder permissions in Windows
XP
http://support.microsoft.com/kb/308418

With Windows XP Pro, you have to disable Use simple file sharing in order to
see the Security tab.

To display the Security tab...
Open Folder Options in Control Panel.
Click Start, point to Settings, and then click Control Panel.
Double-click Folder Options
On the View tab, under Advanced settings, clear: Use simple file sharing
[Recommended].

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes, are you still around? Was hoping to solve the problem. Don't
leave me hanging.

Thanks,

 

[Guest]

Hello Wes,

Any more comment? Been trying to get help from MS, but they just ignor me.
Guess they don't have a clue.

Been busy, Bob.

Folders Security tab.

Permissions can only be set on NTFS formatted drives. If the hard drive is
formatted FAT32 you will never see the Security tab.

With Windows XP Home Edition.

[[Start in safe mode, and then log in as Administrator or as Administrative
User. The Security tab is available for files or folders on NTFS volumes.]]
from...
How to set, view, change, or remove file and folder permissions in Windows
XP
http://support.microsoft.com/kb/308418

With Windows XP Pro, you have to disable Use simple file sharing in order to
see the Security tab.

To display the Security tab...
Open Folder Options in Control Panel.
Click Start, point to Settings, and then click Control Panel.
Double-click Folder Options
On the View tab, under Advanced settings, clear: Use simple file sharing
[Recommended].

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Wes, are you still around? Was hoping to solve the problem. Don't
leave me hanging.

Thanks,