Need help with a modem problem

[Jim Ludwig]

Hello,
I am having trouble getting a 56k modem to work. I have formatted hard
drive and loaded fresh win xp sp2. Modem has been recognized and working
properly in device manager. Clicking the Query Modem button in the
diagnostic tab in the Control Panel modem applet also works fine. According
to the modem properties sheet, it has been assigned COM 3, however in device
manager, only COM 1 is listed under the Ports heading. If I try to dial out
with the phone dialer applet for instance, I do not hear the modem at all.
Can someone help with this issue?
Thanks,
Jim
(e-mail address removed)

 

[Pennywise]

|>Hello,
|>I am having trouble getting a 56k modem to work. I have formatted hard
|>drive and loaded fresh win xp sp2. Modem has been recognized and working
|>properly in device manager. Clicking the Query Modem button in the
|>diagnostic tab in the Control Panel modem applet also works fine. According
|>to the modem properties sheet, it has been assigned COM 3, however in device
|>manager, only COM 1 is listed under the Ports heading. If I try to dial out
|>with the phone dialer applet for instance, I do not hear the modem at all.
|>Can someone help with this issue?

Change your mouse to com 2. Go into Bios and make sure com ports are
both open.

FWIW COM 1 uses the same irq that COM 3 does

 

[Glen]

If only one com is showing in device manager you need to go into the bios
and make sure both are running.

 

[Jim Ludwig]

Glen,
Could you tell me where I go once I am in the bios to do this? I looked all
around under the different bios categories and I didn't see anything dealing
with the com ports. What heading would this typically be under? It is an
Award bios if that helps any.
Thanks,
Jim
(e-mail address removed)

If only one com is showing in device manager you need to go into the bios
and make sure both are running.

 

[Jim Ludwig]

Glen,
I found the setting in the bios and everything works fine now. I would
never have thought to look under "serial port". Thanks for your help.
Jim