Modem removed - unavailable device


M

Martyn Tindall

I bought a Lenovo ThinkPad (R61i - UV1DSUK), that came with Vista and
a "downgrade" to XP Pro SP2. I ran the downgrade, which seemed to go
well. The first thing I did, having set it up, was to create a
dial-up connection but, in 'Properties' (General tab), instead of the
modem name it says: "Modem removed - unavailable device [COM1]", with
a red cross.

I've Googled this phrase and found other people with this problem, but
no ready answer. "Modems" doesn't appear in Device Manager and 'Phone
& Modem Options' won't autodetect the built-in modem. What can I do?

TIA,
 
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S

sgopus

I would imagine your missing the driver for your modem that matches XP.
The downgrade may not have installed it . look on the cd for drivers and
modem. and see if it will install manually
 
K

Kwmani

Two possibilities that come to mind. First, the driver for your modem is
missing in XP. The other possibility is that the modem is not seated
completely in the slot. I had that problem on a desktop.

Ken
 
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P

Patrick Keenan

Martyn Tindall said:
I bought a Lenovo ThinkPad (R61i - UV1DSUK), that came with Vista and
a "downgrade" to XP Pro SP2. I ran the downgrade, which seemed to go
well. The first thing I did, having set it up, was to create a
dial-up connection but, in 'Properties' (General tab), instead of the
modem name it says: "Modem removed - unavailable device [COM1]", with
a red cross.

I've Googled this phrase and found other people with this problem, but
no ready answer. "Modems" doesn't appear in Device Manager and 'Phone
& Modem Options' won't autodetect the built-in modem. What can I do?

As it happens I'm replying from an R61 with VIsta. I tried XP on it, and
went back to Vista and found it faster.

In any case, it's most likely that your downgrade is not entirely complete,
and you still have drivers to install. You need to get to the point
where you can see modems in Device Manager.

So go back to Lenovo Support and use the machine type code from the bottom
of the laptop to determine the correct set of drivers, and be sure you get
the underlying ones.

HTH
-pk
 

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