Need fix for "System Restore" Error

C

CRTAYL

I need to disable my System Restore" function to run a fix
to repair a worm in the system files.

However, when I go to Control Panel, System, and try to
click on the "System Restore" tab, I get the following
error:

An error has occurred in
shell32.dll, control_rundll, C:\systems\system32
\sysdm.cpl", system

I have administrator rights, and have performed a
SFC/scannow to check the system files. It didn't find
anything.

I then copied the "sysdm.cpl" file from another XP
machine, and tried it again, but I still get the error.

Can anyone help? Thanks
 
C

Carey Frisch [MVP]

Since many virus files are designed to damage your system files,
I believe your only alternate is to perform a "clean Install".
Install a good antivirus program immediately after reinstalling
the Windows XP operating system.

The Windows XP CD is bootable and contains all the tools necessary
to partition and format your drive. Follow this procedure and allow
Windows XP to partition and format your drive:

NOTE: It would be best to physically disconnect all your peripheral hardware
devices, except the monitor, mouse and keyboard, before installing XP.

1. Open your BIOS and set your "CD Drive as the first bootable device".

===> Accessing Motherboard BIOS
===> http://www.michaelstevenstech.com/bios_manufacturer.htm

2. Insert your Windows XP CD in the CD Drive and reboot your computer.
3. You'll see a message to boot to the CD....follow the instructions.
4. The setup menu will appear and you should elect to delete all the existing
Windows partitions, then create a new partition, then format the primary
partition (preferably NTFS) and proceed to install Windows XP.

5. Clean Install Windows XP
http://michaelstevenstech.com/cleanxpinstall.html

[Courtesy of Michael Stevens, MS-MVP]

6. ==> Immediately after installing Windows XP, turn on XP's Firewall.
==> http://www.microsoft.com/security/protect/

7. After Windows XP is installed, visit the Windows Update website
and download the available "Critical Updates".

8. After installing the critical updates, be sure and visit the support website
of the manufacturer of the computer to download and install any
available Windows XP compatible drivers, such as video adapter
and audio drivers.

9. If you happen to run into any installation difficulties, use the following resources:

How to Troubleshoot Windows XP Problems During Installation
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310064

Troubleshooting Windows XP Setup
http://www.kellys-korner-xp.com/xp_setup.htm

[Courtesy of MS-MVP Kelly Theriot]


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------------------------


|I need to disable my System Restore" function to run a fix
| to repair a worm in the system files.
|
| However, when I go to Control Panel, System, and try to
| click on the "System Restore" tab, I get the following
| error:
|
| An error has occurred in
| shell32.dll, control_rundll, C:\systems\system32
| \sysdm.cpl", system
|
| I have administrator rights, and have performed a
| SFC/scannow to check the system files. It didn't find
| anything.
|
| I then copied the "sysdm.cpl" file from another XP
| machine, and tried it again, but I still get the error.
|
| Can anyone help? Thanks
 
C

CRTAYL

Thnaks for the advice - It sounds only logical due to the
number of problems I'm having.

Thanks again !

-----Original Message-----
Since many virus files are designed to damage your system files,
I believe your only alternate is to perform a "clean Install".
Install a good antivirus program immediately after reinstalling
the Windows XP operating system.

The Windows XP CD is bootable and contains all the tools necessary
to partition and format your drive. Follow this procedure and allow
Windows XP to partition and format your drive:

NOTE: It would be best to physically disconnect all your peripheral hardware
devices, except the monitor, mouse and
keyboard, before installing XP.
1. Open your BIOS and set your "CD Drive as the first bootable device".

===> Accessing Motherboard BIOS
===> http://www.michaelstevenstech.com/bios_manufacturer.htm

2. Insert your Windows XP CD in the CD Drive and reboot your computer.
3. You'll see a message to boot to the CD....follow the instructions.
4. The setup menu will appear and you should elect to delete all the existing
Windows partitions, then create a new partition, then format the primary
partition (preferably NTFS) and proceed to install Windows XP.

5. Clean Install Windows XP
http://michaelstevenstech.com/cleanxpinstall.html

[Courtesy of Michael Stevens, MS-MVP]

6. ==> Immediately after installing Windows XP, turn on XP's Firewall.
==> http://www.microsoft.com/security/protect/

7. After Windows XP is installed, visit the Windows Update website
and download the available "Critical Updates".

8. After installing the critical updates, be sure and visit the support website
of the manufacturer of the computer to download and install any
available Windows XP compatible drivers, such as video adapter
and audio drivers.

9. If you happen to run into any installation
difficulties, use the following resources:
How to Troubleshoot Windows XP Problems During Installation
scid=kb;EN-US;310064

Troubleshooting Windows XP Setup
http://www.kellys-korner-xp.com/xp_setup.htm

[Courtesy of MS-MVP Kelly Theriot]


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

---------------------------------------------------------- ------------------------------


|I need to disable my System Restore" function to run a fix
| to repair a worm in the system files.
|
| However, when I go to Control Panel, System, and try to
| click on the "System Restore" tab, I get the following
| error:
|
| An error has occurred in
| shell32.dll, control_rundll, C:\systems\system32
| \sysdm.cpl", system
|
| I have administrator rights, and have performed a
| SFC/scannow to check the system files. It didn't find
| anything.
|
| I then copied the "sysdm.cpl" file from another XP
| machine, and tried it again, but I still get the error.
|
| Can anyone help? Thanks
.
 

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