need clarification on switching website please

[Pam]

I have a potential customer that has gone thru someone else that apparently
doesn't get around to doing his updates - and he wants to switch.... I need
this clarified in my head so was hoping someone could set me straight.

His domain name is registered on godaddy - and the person hosting his site
has done all the work for him - registered his name (so all contact info is
in their name I suppose) and apparently is a reseller too. So what I need to
know is that since his domain name doesn't expire till next June - what
would be the easiest way to switch his website over to my server?

Does he have to have the username/password for godaddy.com so that I can get
into his acct and redirect his dns or if I have the domain name transferred
to my registar (which is the way I want to go) if he's not listed as the
contact or admin in the personal info - would it still get transferred or
could the previous reseller stop the transfer?

thanks
Pam

 

[Tom Pepper Willett]

If the previous reseller is the admin and technical contact, and your
potential customer does not have that control, the previous reseller is the
only one who has control.
--
Tom Pepper Willett
Microsoft MVP - FrontPage
www.microsoft.com/office/frontpage/prodinfo/default.mspx
To find the best Newsgroup for FrontPage support see:
www.net-sites.com/sitebuilder/newsgroups.asp

 

[Pam]

So the customer needs to tell the reseller to change the contact/admin info
at godaddy to HIS info - correct?

 

[Tom Pepper Willett]

That is correct.
--
Tom Pepper Willett
Microsoft MVP - FrontPage
www.microsoft.com/office/frontpage/prodinfo/default.mspx
To find the best Newsgroup for FrontPage support see:
www.net-sites.com/sitebuilder/newsgroups.asp
-----

 

[MD WebsUnlimited.com]

Hi Pam,

The customer will need to contact the reseller or Godaddy to have the
Technical and Admin contacts changed. If the reseller refuses then the
customer can contact GoDaddy directly. They will have the customer provide
documentation to prove ownership, e.g. credit card charges, DUNS, etc.
--
Mike -- FrontPage MVP '97 - '02
http://www.websunlimited.com
Our latest products "At Your Command" and IncludeASP
http://www.websunlimited.com/order/Product/AYC/ayc.htm
http://www.websunlimited.com/order/product/includeASP/includeASP.htm

 

[Pam]

thanks so much - maybe that will help

Pam

Hi Pam,

The customer will need to contact the reseller or Godaddy to have the
Technical and Admin contacts changed. If the reseller refuses then the
customer can contact GoDaddy directly. They will have the customer provide
documentation to prove ownership, e.g. credit card charges, DUNS, etc.
--
Mike -- FrontPage MVP '97 - '02
http://www.websunlimited.com
Our latest products "At Your Command" and IncludeASP
http://www.websunlimited.com/order/Product/AYC/ayc.htm
http://www.websunlimited.com/order/product/includeASP/includeASP.htm
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