NAV 2004 problem, is NAV 2002 good enough to protect the system?

[SOX]

Hi,

Just wondering if Norton 2002 Anti-Virus program is good enough for a
Windows XP system.

We used to use NAV 2002 and recently upgraded to NAV 2004. In the last few
days NAV 2004 seems to slow down renaming a file in Windows Explorer quite a
lot (I was using View | Thumbnails in Windows Explorer), and it kept
blinking the folder list on the left every few seconds and displaying a
little window saying something like "NAV is waiting for the Thumbs.db to be
scanned". I un-installed NAV 2004 and wanted to re-install it but
couldn't -- it kept displaying some error messages and stopped the
installation. So now we are back to NAV 2002 and it seems to work well.
Live Update also works fine, no problem.

So, is NAV 2002 good enough to protect the system? Do we always have to go
with the latest version of the NAV program?

Thanks!

SOX

 

[D.Currie]

Hi,

Just wondering if Norton 2002 Anti-Virus program is good enough for a
Windows XP system.

We used to use NAV 2002 and recently upgraded to NAV 2004. In the last few
days NAV 2004 seems to slow down renaming a file in Windows Explorer quite a
lot (I was using View | Thumbnails in Windows Explorer), and it kept
blinking the folder list on the left every few seconds and displaying a
little window saying something like "NAV is waiting for the Thumbs.db to be
scanned". I un-installed NAV 2004 and wanted to re-install it but
couldn't -- it kept displaying some error messages and stopped the
installation. So now we are back to NAV 2002 and it seems to work well.
Live Update also works fine, no problem.

So, is NAV 2002 good enough to protect the system? Do we always have to go
with the latest version of the NAV program?

Thanks!

SOX

The two major differences I notices in NAV2004 was that the default setting
for checking for updates was every four hours, and it can be set to detect
spyware/Trojans as well as viruses.

If you're using 2002, I think the default for checking for updated virus
signatures was weekly. You're probably going to want to bump that up a bit.

But when it comes down to it, the important thing is keeping the virus
signatures up to date. If you don't do that, none of the antivirus programs
are worth much.

 

[SOX]

Thanks!! Very good advice. Not sure why NAV 2004 can not be installed.
Strange things happen to computing sometimes... An article said "There are
three things people can not avoid -- death, taxes, and software bugs". Very
true indeed!!

SOX

 

[CheshireCat]

I think the thumbs.db problem may be because the file would be in use/locked
by windows when you were viewing the folder in that mode.
You don't give us info on the error message you get when installing. Have
you emailed back to norton to report the bug?

 

[optikl]

So, is NAV 2002 good enough to protect the system?

Yes, version 2002 should offer the same basic protection from worms and
viruses that version 2004 does.

Do we always have to go

with the latest version of the NAV program?

No. Not unless the current scan engine becomes obsolete.

 

[Lucas, Peter]

Thanks!! Very good advice. Not sure why NAV 2004 can not be
installed. Strange things happen to computing sometimes... An article
said "There are three things people can not avoid -- death, taxes, and
software bugs". Very true indeed!!

I just had a *huge* problem getting NAV 2004 back on my system. Spent two
days getting it done. Quite a bit of time on the phone with the Symantec
tech support team. (Funny how the majority of them are Asian!!)

Finally found out what the problem was........ I had leftover files from
the 2003 version buried deep in the bowels of my computer (my old HD was
transferred onto this newer HD) and I didn't think that they would affect
the newer version. It took about 4 months for it to have an effect.

This is the first email they sent me..........
*****************************
Removing Norton Internet SecurityT 2004 in Windows XP/2000 after Add/Remove
Programs does not work
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2004020314035036?Open.

( http://tinyurl.com/2ynvo )

The document provides instructions for a complete removal of Norton
Internet Security.

Regards
Symantec Authorised Services
Australia - New Zealand Region

******************************
Expand all the section and print out all pages...... there's about 14 pages
with all the links that are given in the various pages.

I tried all that and it still didn't work (it may for you). Kept coming up
with the error message and not finishing the install.

Then I downloaded two programs, one to remove NAV2003 completely, and
another to remove all registry entries of NAV2003. (You have to be *very*
carefull that you only select Norton or Symatec registry entries!!)
One program is from Norton, and the other from Microsoft.

Did that, had to reboot a couple of times, ran the programs a couple of
times and finally got it all clean and installed again...... and then had
to download 23mb of bloody updates!!

As for running 2002 on your system, the updates you're 'downloading' aren't
of the 'same language' so are completely useless. I sussed that out early
on. One reason that they keep coming out with a new version ever year,
otherwise *everyone* would get their hands on an old version and keep it
for life and they wouldn't make any money.

Bottom line, you have to **COMPLETELY** remove any and all traces of any
older versions of Norton before you can successfully install 2004.

If you require the two programs, drop me a line at
(e-mail address removed) and I'll email them to you (it was a
*very* long process to get them from the Symantec site). One is 348kb and
the other 188kb.

BTW, take out THESPAMTRAP before emailing

--
Peter Lucas
Brisbane
Australia

When the blast of war blows in our ears
Then imitate the action of the tiger,
Stiffen the sinews, summon up the blood,
Disguise fair nature with ill-favour'd rage.
Henry V III, 1
- William Shakespeare

 

[D.Currie]

Bottom line, you have to **COMPLETELY** remove any and all traces of any
older versions of Norton before you can successfully install 2004.

If you require the two programs, drop me a line at
(e-mail address removed) and I'll email them to you (it was a
*very* long process to get them from the Symantec site). One is 348kb and
the other 188kb.

BTW, take out THESPAMTRAP before emailing

FWIW it's not just Norton that has these sorts of problems. I've run into
the same sort of mess on customer's computers with other antivirus/firewall
applications. The only solution I've come up with is to try the removal
tools, and if that doesn't work, pick through the registry and delete all
the entries.

 

[Lucas, Peter]

FWIW it's not just Norton that has these sorts of problems. I've run
into the same sort of mess on customer's computers with other
antivirus/firewall applications. The only solution I've come up with
is to try the removal tools, and if that doesn't work, pick through
the registry and delete all the entries.

One wonders why they just can't make their programs to be able to go
over the top of the previous 'model'. They *are* made by the same
company, after all!!


--
Peter Lucas
Brisbane
Australia

When the blast of war blows in our ears
Then imitate the action of the tiger,
Stiffen the sinews, summon up the blood,
Disguise fair nature with ill-favour'd rage.
Henry V III, 1
- William Shakespeare

 

[D.Currie]

One wonders why they just can't make their programs to be able to go
over the top of the previous 'model'. They *are* made by the same
company, after all!!

I've thought about that myself and the only things I can think of is that
it's either because they're so embedded in the system that they're not
easily upgraded, or that they've got some sort of file protection in place
because AV programs are a big target for viruses.

Firewall programs can be particularly annoying when they go wrong though or
are uninstalled without first turning all the access back on. I've had a few
that appeared to be uninstalled, but whatever they changed to block access
was still in place, and blocking a lot more than they should have. The only
way to get THAT mess fixed was to pick through the registry to remove it
all, then install the program, then turn OFF the firewall, then uninstall
it.

 

[h]

The two major differences I notices in NAV2004 was that the default setting
for checking for updates was every four hours, and it can be set to detect
spyware/Trojans as well as viruses.

Bullshit, can u d/l the virus def every 4 hours ?? )