Y
YD
I recently upgraded my HD and made a clean install of Win 2k Pro,
copying the data files from the old disk. All worked reasonably well
for a couple of days, then I installed a program that didn't seem to
like living under this OS and mucked up parts of it. I reinstalled
over the existing system which lost the scanner and "gained" some odd
stuff.
The scanner is a Genius Colorpage HR6-USB and up till now Windows had
always found and installed it correctly. It goes to one of the USB
ports and the printer to the other. The printer works correctly.
What happens now is Windows alerts first on "New multimedia device
found" and asks for the drivers, without further identifying it, so I
end up cancelling and deactivating it. Next it comes up with "Genius
Colorpage Vivid III USB found". Note that this is the wrong model.
When asked for drivers I insert the CD for the HR6 which ends up with
an "access denied" error.
Trying to install "Image devices" manually from the Control Panel both
types of scanners are displayed but only the parallel and serial ports
are offered for connections. Something seems to be using up the USB
port.
Checking the registry I find the (wrong) scanner at
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\Vid_0458&Pid_2004\5&4f541ab&1&1
but trying to erase or edit it gives an error message even when
running in the admin account.
The mystery device shows up at Local 1 (PCI bus 0, device 12, function
0) which doesn't tell me much of anything.
On startup the Scan Manager understandably gripes about "Scanner not
found" and exits.
Switching back to the old disk everything works fine so I'm fairly
certain it's not a hardware problem. Doing this whenever I need to
scan something is of course not an option in the long run as I need it
for setting up another box.
So I guess the question is how do I get rid of these mystery devices
and get Windows to recognize the scanner correctly?
Solutions, advice, further questions, flames, food, coffee, beer,
cigarettes and small change are all welcome.
- YD.
copying the data files from the old disk. All worked reasonably well
for a couple of days, then I installed a program that didn't seem to
like living under this OS and mucked up parts of it. I reinstalled
over the existing system which lost the scanner and "gained" some odd
stuff.
The scanner is a Genius Colorpage HR6-USB and up till now Windows had
always found and installed it correctly. It goes to one of the USB
ports and the printer to the other. The printer works correctly.
What happens now is Windows alerts first on "New multimedia device
found" and asks for the drivers, without further identifying it, so I
end up cancelling and deactivating it. Next it comes up with "Genius
Colorpage Vivid III USB found". Note that this is the wrong model.
When asked for drivers I insert the CD for the HR6 which ends up with
an "access denied" error.
Trying to install "Image devices" manually from the Control Panel both
types of scanners are displayed but only the parallel and serial ports
are offered for connections. Something seems to be using up the USB
port.
Checking the registry I find the (wrong) scanner at
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\Vid_0458&Pid_2004\5&4f541ab&1&1
but trying to erase or edit it gives an error message even when
running in the admin account.
The mystery device shows up at Local 1 (PCI bus 0, device 12, function
0) which doesn't tell me much of anything.
On startup the Scan Manager understandably gripes about "Scanner not
found" and exits.
Switching back to the old disk everything works fine so I'm fairly
certain it's not a hardware problem. Doing this whenever I need to
scan something is of course not an option in the long run as I need it
for setting up another box.
So I guess the question is how do I get rid of these mystery devices
and get Windows to recognize the scanner correctly?
Solutions, advice, further questions, flames, food, coffee, beer,
cigarettes and small change are all welcome.
- YD.
