My Windows XP is broken. Can someone tell me what I should do?

[DecafCoffeeDrinker]

I have Windows XP.

Everything has been working great for months. My printer has worked fine. I
can print from every program.

Starting a few days ago, when I restart Windows XP, I receive an error from
spoolsv.exe that says it errored while accessing memory. And now because of
this error, I can not access anything related to printing in any program.
Usually any program which accesses printing will hang. Word will hang.
Internet explorer... Any program. If I press Start --> Settings --> Printers
and Fax the menu will hang.

About the time this happened ,I let Symantec LiveUpdate upgrade my
PC-Anywhere. But I don't usually run PC-Anywhere and currently it is not
running in host mode or otherwise. I don't know if this is related to my
problem or not.

I have posted on the newsgroups and no one replies to me. I don't know what
to do. I'm thinking that some dll is messed up or something. I can't find a
phone number of Symantec's web site unless I want to pay them. Symantec's
web site says their email help is 4 day behind.

I can't print anything from my PC and that is really hurting my
productivity.

Can someone PLEASE tell me what I should do. Should I uninstall something?
Should I call someone? Should I copy something? What should I do?

 

[BuzzLightYear]

Contact your printer manufacturer to see what they say.
Maybe they know something. Maybe they don't. I know for
one thing for sure it is not Symantec's problem though.
Programs are unrelated to each other even though you did
update around the time it happened.

 

[Jamie]

-----Original Message-----
Contact your printer manufacturer to see what they say.
Maybe they know something. Maybe they don't. I know for
one thing for sure it is not Symantec's problem though.
Programs are unrelated to each other even though you did
update around the time it happened.
printer
has worked fine. I memory.
And now because of pay
them. Symantec's
.
The first thing you need to do is completely remove the

printer and any files associated with it. Then reload the
printer software. If this doesn't work it is time to
contact Microsoft.

 

[David Ellis]

I have Windows XP.

Everything has been working great for months. My printer has worked fine. I
can print from every program.

Starting a few days ago, when I restart Windows XP, I receive an error from
spoolsv.exe that says it errored while accessing memory. And now because of
this error, I can not access anything related to printing in any program.
Usually any program which accesses printing will hang. Word will hang.
Internet explorer... Any program. If I press Start --> Settings --> Printers
and Fax the menu will hang.

About the time this happened ,I let Symantec LiveUpdate upgrade my
PC-Anywhere. But I don't usually run PC-Anywhere and currently it is not
running in host mode or otherwise. I don't know if this is related to my
problem or not.

I have posted on the newsgroups and no one replies to me. I don't know what
to do. I'm thinking that some dll is messed up or something. I can't find a
phone number of Symantec's web site unless I want to pay them. Symantec's
web site says their email help is 4 day behind.

I can't print anything from my PC and that is really hurting my
productivity.

Can someone PLEASE tell me what I should do. Should I uninstall something?
Should I call someone? Should I copy something? What should I do?

Several thought come to the fore. Have you removed the printer and then
reinstalled with a clean driver?

Can you remove PC-Anywhere, at least temporarily? Try these two steps
first and as a last resort reinstall Win XP. Be SURE your data is backed
up first!!!!!

 

[DecafCoffeeDrinker]

I will try uninstalling PC-Anywhere.

I can't uninstall the printer. As I said before... Everything printer
related hangs what ever you are doing. To uninstall the printer I would
click:

Start
then
Settings
then
Printers and Faxes

But.. As soon as I click that menu entry the menu system hangs. Two levels
of Start menu become frozen open on my screen. Clicking doesn't do anything.
They stay frozen until I do a restart. It is really weird.

 

[mao]

You might search on Restore. Restore helped me once when I accidently messed
up communications. Restore will let you restore your system to a previous
date. However you may lose some data.

 

[rifleman]

|You might search on Restore. Restore helped me once when I accidently messed
|up communications. Restore will let you restore your system to a previous
|date. However you may lose some data.

Shouldn't do - restore does not affect the users data folders.....

 

[Ian Smythe]

I have Windows XP.

Everything has been working great for months. My printer has worked fine. I
can print from every program.

Starting a few days ago, when I restart Windows XP, I receive an error from
spoolsv.exe that says it errored while accessing memory. And now because of
this error, I can not access anything related to printing in any program.
Usually any program which accesses printing will hang. Word will hang.
Internet explorer... Any program. If I press Start --> Settings --> Printers
and Fax the menu will hang.

About the time this happened ,I let Symantec LiveUpdate upgrade my
PC-Anywhere. But I don't usually run PC-Anywhere and currently it is not
running in host mode or otherwise. I don't know if this is related to my
problem or not.

I have posted on the newsgroups and no one replies to me. I don't know what
to do. I'm thinking that some dll is messed up or something. I can't find a
phone number of Symantec's web site unless I want to pay them. Symantec's
web site says their email help is 4 day behind.

I can't print anything from my PC and that is really hurting my
productivity.

Can someone PLEASE tell me what I should do. Should I uninstall something?
Should I call someone? Should I copy something? What should I do?

Maybe someone answered you in one of your other crosspostings. This is a

no-no! You don't crosspost. I think you need to reinstall the printer.
I also would get rid of PC Anywhere if you are not using it. And I
don't let any program automatically download upgrades. Since in many
cases they aren't necessary. And sometimes the upgrades are pulled
because they found a problem. And then what do you do?

 

[Monte Olsen]

Hi,

Can you go into the administrative tools under Processes, stop the
spoolsv.exe process and then restart it?
Check in your Help and Support window under XP (Start/Help and Support) and
then type in spoolsv.exe to see what turns up. Editing the registry can be a
bit tricky, so be careful if you decide to do the following procedure.


Also, this Microsoft KB article available to you here, that may help:

Error Message: Spoolsv.exe Has Generated Errors and Will Be Closed by
Windows
Applies To
This article was previously published under Q312052
IMPORTANT: This article contains information about modifying the
registry. Before you modify the registry, make sure to back it up and make
sure that you understand how to restore the registry if a problem occurs.
For information about how to back up, restore, and edit the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
If you open the Printers window or attempt to print from any program,
you may receive one of the following error messages:

Spoolsv.exe has generated errors and will be closed by Windows.
or



Printer operation cannot continue due to lack of resources.
or



Subsystem unavailable.
CAUSE
This issue can occur if a printer driver that is installed on the
computer is damaged.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, remove printers and printer drivers, and then
delete the items that are under certain keys in the registry. Follow these
steps:
1.. If possible, remove any printers that are listed in the Printers
window.

To remove a printer, right-click the printer in the Printers window,
click Delete, and then click Yes to confirm the deletion.
2.. In the Printers window, on the File menu, click Server
Properties.
3.. On the Drivers tab, remove all of the installed printer drivers.

To remove a printer driver, click the driver, click Remove, and then
click Yes to confirm.
4.. Start Registry Editor (Regedit.exe).
5.. Export the following registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print

6.. Delete any items that are listed under the following keys (do
not delete the keys themselves):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers\Version-2


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers\Version-3


HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
NT x86\Drivers\Version-2


HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
NT x86\Drivers\Version-3

7.. Delete any non-default items that are listed under the following
keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors

The list of Default monitors includes:


a.. AppleTalk Printing Devices (When Services for Macintosh is
installed)
b.. BJ Language Monitor
c.. Local Port
d.. PJL Language Monitor
e.. Standard TCP/IP Port
f.. USB Monitor
g.. Windows NT Fax Monitor (When a Fax Modem is installed)

For additional information about which items are not default, click
the article number below to view the article in the Microsoft Knowledge
Base:
260142 How to Troubleshoot Windows Printing Problems

8.. Delete any items that are listed under the following keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers

9.. Quit Registry Editor.
10.. Restart your computer, and then reinstall the necessary
printers.
The information in this article applies to:
a.. Microsoft Windows 2000 Professional
Last Reviewed: 11/5/2003 (2.0)
Keywords: kbenv kberrmsg kbprb kbprint KB312052




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[Buz [MSFT]]

Try to uninstall PC Anywhere from Safe Mode.

Buz Brodin
MCSE NT4 / Win2K
Microsoft Enterprise Domain Support

Get Secure! - www.microsoft.com/security

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