my son's email is landing in my husbands inbox - why?

[Guest]

We have multiple users on the computer, with my husband and I listed as the
'administrator'. I actually work off a separate lap-top and therefore don't
use the main computer to get my mail.

We have been noticing that mail sent to our son's email address is actually
landing in my husband's inbox. Why does this happen and how can I fix it?
THX!

 

[Brian Tillman]

We have multiple users on the computer, with my husband and I listed
as the 'administrator'. I actually work off a separate lap-top and
therefore don't use the main computer to get my mail.

We have been noticing that mail sent to our son's email address is
actually landing in my husband's inbox. Why does this happen and how
can I fix it? THX!

If you're actually using separate WIndows logins, I don't see how this can
happen, especially if the son's account is a Limited account. Post the mail
profile settings for each person.

 

[Guest]

Hi Brian, Thanks. I would be happy to post the profiles...where will I find
them? Obviously within Outlook - Tools, email accounts? Then what? Also,
should I logon as administrator to get both, or do I need to logon to each
acct separately? Thanks again.

 

[Brian Tillman]

Hi Brian, Thanks. I would be happy to post the profiles...where
will I find them? Obviously within Outlook - Tools, email accounts?

The values there or in the Mail applet in Control Panel.

Then what? Also, should I logon as administrator to get both, or do
I need to logon to each acct separately? Thanks again.

If they're separate Windows accounts, you'll need to use each login to
display the values.

 

[Guest]

OK - interesting.

When I checked the mail applet through control panel, there was only one
profile,"Outlook" listed. The 'profiles' icon actually says "typically you
only need one", however I have (successfully) added profiles for my son
(Kevin) and daughter (Meaghan) and have been trying to add one for my husband
(Dave), but am getting only as far as the 'test settings' button. The
message is telling me that the POP3 server is not accepting my husband's
username and password, yet nothing has changed. I would like to go ahead and
send a test message to Kevin's account, yet now that I think I've messed up
Dave's I'm concerned that the test mail will just default to Kevin. Yikes -
any other suggestions?

Profiles for each user contain each user's:
Name, email address, POP & SMTP server names: mail.optonline.net for both,
username and password.

Is there some other info that would be helpful to you to help me figure this
out? I am logged on as administrator, so I was able to get infor for all
users - does that sound correct?

Thanks again,
Coleen Sullivan

 

[Brian Tillman]

When I checked the mail applet through control panel, there was only
one profile,"Outlook" listed. The 'profiles' icon actually says
"typically you only need one", however I have (successfully) added
profiles for my son (Kevin) and daughter (Meaghan) and have been
trying to add one for my husband (Dave), but am getting only as far
as the 'test settings' button.

It sounds like you may be confusing "account" with "mail profile". Mail
profiles are added only through Control Panel's Mail applet with Show
Profiles>Add. Using the "E-mail Accounts" button after that is adding
accounts and you can have multiple accounts in one profile.

Profiles for each user contain each user's:
Name, email address, POP & SMTP server names: mail.optonline.net for
both, username and password.

Since I can't tell all the steps you've taken, you'll have to be explicit in
describing the steps in order to determine where things went wrong.

Is there some other info that would be helpful to you to help me
figure this out? I am logged on as administrator, so I was able to
get infor for all users - does that sound correct?

No. Only the mail profiles available for the current user will show in
Control Panel>Mail. If you have separate Windows usernames for each person,
you'll have to log in as each in order to see their profiles.

 

[Guest]

You're correct - I am confusing account with mail profile. I'm sorry to be
such an XP-idiot, I am definitely not used to all these settings.

So that I am clear on how to set this up properly, please advise as to the
proper steps to take to ensure everyone's mail goes only to their mailbox.
From what you have provided thus far, it seems I should:
1. Logon to a user account
2. Through: control panel/mail/email accts/view
I should remove all existing accts that have been set up, then,
3. Through: control panel/mail/email accts/add
add the correct info for the current account.

Do I also need to adjust the Profiles through: control panel/mail/Show
Profiles?
I am unclear what the difference is between profile and account. Also, I am
unclear as to why I was able to add email accts and profiles when logged on
as administrator.

Thanks very much for all your help

 

[Brian Tillman]

So that I am clear on how to set this up properly, please advise as
to the proper steps to take to ensure everyone's mail goes only to
their mailbox. From what you have provided thus far, it seems I
should:
1. Logon to a user account
2. Through: control panel/mail/email accts/view
I should remove all existing accts that have been set up,
then,
3. Through: control panel/mail/email accts/add
add the correct info for the current account.

If you are using separate Windows logins and you use the Mail applet in
Control Panel, each mail profile should be unique to that user. The E-mail
Accounts button should show you only one account - that of the person logged
in. If you see more than one, delete all but the one for the current user.
Then use the Data Files button to make sure that the data file in use is in
the user's Windows folder tree (the default location for PSTs is
C:\Documents and Settings\username\Local Settings\Application
Data\Microsoft\Outlook). If the PST in in the user-specific Windows folder
tree, only that user should be able to see the data.

 

[Guest]

Bingo - that did it.
There were multiple email accounts and profiles under my husband's.
I followed your steps and sent a few test mails to everyone and they all
landed in the correct mailbox.

Many Thanks,
Coleen Sullivan

 

[Brian Tillman]

Bingo - that did it.

Outstanding!