Email Problems .... Please Help

[GardenEva]

I have been using MS Office for quite sometime and all of a sudden I cannot
send email to my husbands email address but it does not bounce back as being
undeliverable. If I enter my webmail server account, I can get email
through to him no problem at all. His office IT said it is not on their end.
My server says it is not on their end as I am getting emails through via
webmail. His address is the only one I am unable to get emails through. I
also cannot get any emails through to any of my husband's work domain --
unless I email through webmail so it seems the whole domain is blocked. I
have checked my AntiVirus (McAfee) and he is listed as "friend" there. I
have checked and double checked my outlook junk mail properties and folders
and nothing is awry there. My server says it is something within Outlook or
possibly the antivirus softward. Why has this happened suddenly and how to I
resolve it????? Wahhhhhhhhhhh!!!!!!

 

[Brian Tillman [MVP - Outlook]]

I have been using MS Office for quite sometime and all of a sudden I cannot
send email to my husbands email address but it does not bounce back as being
undeliverable. If I enter my webmail server account, I can get email
through to him no problem at all.

Do your messages move to Sent Items? If so, it's not an Outlook problem. It
may be your mail provider's problem or it may be a problem with an add-in you
have. Does it work if you start Outlook in safe mode? (Hold down Ctrl when
you start Outlook.)

 

[GardenEva]

Brian ...

Thanks for your response. Appreciated!

Yes, the email messages are seen as sent in my sent folder.

If it is an add-in, how do I go about ferreting out which add-in and why
would it only effect my husband's work email address and the work domain
addresses?

I am going to try the "safe mode" startup of Outlook and see what happens.
I will follow up regarding that.

 

[GardenEva]

Brian ... I tried the safe start up mode and then tried to email again ...
same thing, seen as sent in sent folder but they are still not received nor
do they bounce back as being undelivered.

 

[Pat Willener]

Your e-mail goes safely through when you send it via webmail, but does
not when you use Outlook. My suspicion: the recipient's spam filters may
use a blocklist that blocks the IP address of the mail server that is
used by your Outlook, but not the one used by webmail.

What is your ISP?

 

[GardenEva]

Hi Pat ...

According to IT personnel at my husband's workplace, nothing has been
blocked ... not my email address nor my ISP. I am being bounced around like
a ping pong ball between them and my ISP trying to resolve whatever is
suddenly causing this - each blaming the other. My ISP is myactv.net

Any other ideas???

 

[GardenEva]

Pat - I forgot to add that my husband can send me email which I receive just
fine but if I try to reply back (via Outlook), he never receives the email
nor do I receive a bounce as undelivered. I have forwarded what your
suspicions are to the IT person.

Thanks.

 

[LDSPowershell]

Pat - I forgot to add that my husband can send me email which I receive just
fine but if I try to reply back (via Outlook), he never receives the email
nor do I receive a bounce as undelivered.  I have forwarded what your
suspicions are to the IT person.  

Thanks.

Have your tech people look at the message tracking logs in exchange to
verify that its leaving the exchange system, They probably have, but
thats one of the first steps. Interestingly your webmail client might
be using the same outbound email server as the outlook client, so let
me confirm that you are using Outlook webaccess as your "webclient"
and it access the same email system as your outlook client, not one
from work (outlook client) and one from home (webmail clinet) I hope
thats not confusing... do you see the same messages in your inbox with
both clients? And do you know if you are using POP, (not soda pop)
with your outlook client?