My pdf files

[catalina1227]

I had Adobe 8.1 downloaded from their website. Everything was going well
until about 4 months or so ago when all at once I couldnt access my files
with the pdf extension. I tried to uninstall Adobe and then reinstall but I
get a message during installation about a file AcroRead.msi cannot be
located. I did a search from my pullup menu and its nowhere to be found. In
fact the error message number is 1714. I dont know what to do or how this
happened since I have never had a problem with this adobe before.

I have McAfee downloaded as my security program. Do you think that has
something to do with it?

I would appreciate any help you could give me. I am really frustrated with
the lack of assistance I have received from Microsoft and Adobe.

Thank you very much.

 

[Shenan Stanley]

I had Adobe 8.1 downloaded from their website. Everything was going
well until about 4 months or so ago when all at once I couldnt
access my files with the pdf extension. I tried to uninstall Adobe
and then reinstall but I get a message during installation about a
file AcroRead.msi cannot be located. I did a search from my pullup
menu and its nowhere to be found. In fact the error message number
is 1714. I dont know what to do or how this happened since I have
never had a problem with this adobe before.

I have McAfee downloaded as my security program. Do you think that
has something to do with it?

I would appreciate any help you could give me. I am really
frustrated with the lack of assistance I have received from
Microsoft and Adobe.

What happens if you download Adobe Acrobat Reader 8.1 again and just install
it over itself and then uninstall it? (In other words - don't worry about
uninstalling it first - just try to install it like it is not even there.)

 

[catalina1227]

Thank you for your response.

I initially tried to reinstall it without uninstalling it. Unfortunately, it
starts to install and then comes to an error message which says that it
cannot find AcroRead.msi in the file listed in a drop down menu. It gives me
a second choice in the menu and that doesnt work either. Then error message
1714 comes up.

Also, I cannot remove Adobe from the Add and Remove Programs screen so I
have to go to My Computer and get into program files to try and figure this
out.

It tells me in the error message to go to search and look for AcroRead.msi
and try to load it from where ever it is located. It is nowhere to be found.

 

[Shenan Stanley]

Thank you for your response.

I initially tried to reinstall it without uninstalling it.
Unfortunately, it starts to install and then comes to an error
message which says that it cannot find AcroRead.msi in the file
listed in a drop down menu. It gives me a second choice in the menu
and that doesnt work either. Then error message 1714 comes up.

Also, I cannot remove Adobe from the Add and Remove Programs screen
so I have to go to My Computer and get into program files to try
and figure this out.

It tells me in the error message to go to search and look for
AcroRead.msi and try to load it from where ever it is located. It
is nowhere to be found.

As I cannot find any easily located help from the people you probably should
get it from (Adobe), here is what I suggest...

Download and utilize the Windows Installer Cleanup Utility to remove Adobe
Acrobate Reader 8.x...
http://support.microsoft.com/kb/290301

You may need to run the Windows Installer Cleanup Utility twice and look for
the Adobe Acrobat Reader 8.x entry to make sure it is gone. Reboot,
download the full installer for adobe acrobat reader 8.x and install using
it.

http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.1.2/enu/AdbeRdr812_en_US.exe

Another alternative is to get rid of Adobe Acrobat Reader altogether. If
all you need it for is to read PDFs - FoxIt Reader is smaller, faster and
works as well.

 

[catalina1227]

Thank you so very much for your help. I am doing these things you suggest and
if I still have trouble I will load FoxIt. I will let you know how things
work.

Again, thank you for taking the time to assist me.

 

[smlunatick]

Thank you for your response.

I initially tried to reinstall it without uninstalling it. Unfortunately, it
starts to install and then comes to an error message which says that it
cannot find AcroRead.msi in the file listed in a drop down menu. It gives me
a second choice in the menu and that doesnt work either. Then error message
1714 comes up.

Also, I cannot remove Adobe from the Add and Remove Programs screen so I
have to go to My Computer and get into program files to try and figure this
out.

It tells me in the error message to go to search and look for AcroRead.msi
and try to load it from where ever it is located. It is nowhere to be found.







- Show quoted text -

Problem may have occured since the Adobe.msi was "ran" from the
Internet. This would download the MSI executable to the temporary
Internet files folder and ran. It is common practice to clear out the
temp files.

I believe Adobe may have extended clean-up tools.

 

[catalina1227]

THANK YOU! THANK YOU! THANK YOU! You were able to do what no one else could!
I followed your advice and now I was able to reinstall Adobe and happily it
worked! No error messages or anything!

You are the best! Thank you again!