my explorer isn;t opening,

  • Thread starter Thread starter kelly roberts
  • Start date Start date
K

kelly roberts

could u please ocntact me by e-mail , and help me figure
out why every time i try to open up exploroer, all it
ever does, is tell me i have experinced an error and it
needs to close, please help me.
 
Hi there,

Here is quote from [mvps.org/sramesh2k]

When you click the Internet Explorer icon, window may flash a second and
quits. Or, it may show an Error-Reporting dialog. This may be due to a
malware Browser Helper Object which causes Internet Explorer process to
terminate. If you see the Error-Reporting dialog, click "to see what data
this report contains" and identify the Module Name causing this error. In
most cases, it may be the spyware DLL. Therefore, reinstalling Internet
Explorer [in case of a spyware DLL] may not help.

To test with: Disable third-party browser extensions in Internet
Explorer:

1. Click Start and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
5. Restart Internet Explorer.

If this helps, read here for further troubleshooting:

Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG

You may also download and install the Ad-aware spyware removal utility from
the following Web site:
http://www.webattack.com/get/adaware.shtml

Initiate the Adaware and it will deep scan the registry for spywares, After
the scan is finished, click [Next] button. Select all the items
(checkboxes). right click on any object in the "Scan result" list and choose
[Select all objects], Click Next and click OK to confirm spyware removal.

Dealing with spywares
http://mvps.org/winhelp2002/unwanted.htm

HTH
Venkatesh [MS India Community Star]
 

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