My DVD/CD-ROM drives don't work.

[Guest]

It says that "Windows cannot initialize the device driver for this hardware.
(Code 37)"
I went to troubleshooting but still didn't work. Can anyone help me?

 

[Wesley Vogel]

Did you uninstall the driver and then click Scan for hardware changes to
reinstall or upgrade the driver?

Code 37
Windows cannot initialize the device driver for this hardware. (Code 37)

Recommended resolution
The driver returned failure from its DriverEntry routine. Uninstall the
driver, and then click Scan for hardware changes to reinstall or upgrade the
driver.

On the General Properties tab of the device, click Troubleshoot to start the
Troubleshooting Wizard.
from...
Explanation of error codes generated by Device Manager
http://support.microsoft.com/kb/310123

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

I did that and now it says that "Windows cannot load the device driver for
this hardware. The driver may be corrupted or missing. (Code 39)"
What should I do now?

 

[Wesley Vogel]

See this.

CD-ROM access is missing and messages cite error code 31, code 32, code 19,
code 39, or code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/kb/314060

And maybe these as well.

Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After You
Remove Adaptec Easy CD Creator from Your Computer
http://support.microsoft.com/kb/270008

CD-ROM drive or DVD-ROM drive appears to be missing after you install
Windows XP or Windows Vista Beta 2
http://support.microsoft.com/kb/320553

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In