My business contact manager disappeared, how do i get it back?

[Guest]

I had loaded business contact manager and had been using it, also sharing the
db with co-workers. Last week when I opened Outlook a message poped up
saying "The information store could not be opened" the title bar indicated
Business Contact Manager.
When I go to accounts, I can see all of the accounts, but when I try to open
one, it says "BCM was unable to initialize this form".
When I go to "start" then to "All Programs" then "to Microsoft Offfice"
there is a folder for BCM, in there is "Enable BCM"... when I click that, it
tells me that "BCM is already enable on this computer".

What would be my next step of action?

 

[Guest]

Hi,
Which bcm version were you using? 2003 or 2007?

If it is BCM 2003, you may want to go to BCM help and follow the
troubleshooting help topic for clearing form cache.

If it is BCM 2007, you could try go to menu bar "Business Contact
Manager" -> "Customize forms" -> "Manage user defined fields", choose any
form, and just click "Apply" on the Manage user defined fields dialog. If
this still won't solve the issue, then try to go to Driver:\Document and
settings\UserName\Local settings\Application Data\Microsoft, and delete the
FORMS folder from there. This will remove the form cache for you. Thanks.

 

[Raul]

Can you tell me the version of BCM that you are running ?

 

[Guest]

I am using 2003 version...I'll try the clearing form cache and let you both
know.
Thanks,

 

[Raul]

Also check if you have Business Tools ,If not go to Help > About Microsoft
Outlook > Disabled items and enable BCM

 

[Guest]

Thanks Raul,
OK - still not working. I checked and there are no disabled items, I went
in and turned off the Cache mode, and of course got a message saying the BCM
would not work with it off, so i went back and turned it back on and when i
restarted Outlook it gave me the same message "The information store could
not be opened".
So, I don't have the BCM tool Bar, but everything says it's there, I can see
all my accounts, I just can't open them... Totally baffled.

 

[Guest]

And now that i have been messing with the cache, it appears that I have lost
everything.......... I can not see bcm at all.

 

[Guest]

Well, the bottom line, i had to take bcm OFF and reinstall....Everything is
back up.
Thanks to both of you for trying to assist!

 

[Guest]

Hi,
The database is still there, so you can still retrieve it without losing
data.

My guess is my reply is not clear enough. When referring to form cache, I
meant cleaning the "Foms" folder in c:\document and settings\userName\Local
Settings\Application Data\Microsoft. There is also a help topic for this in
Bcm help.

If you happened to turn off cache mode, turn it back on. Then when opening
outlook, you can go to "File" -> "Data File Management" -> Add, Choose
"business Contact Manager Database", and click OK. Then you should see the
Wizard to create or select a database. From there you can choose to select an
existing database, it should show the database you used to use, just select
it and proceed to complete the wizard.

Hope this helps, thanks.