Multiple Problems

[Twirlmom]

I’m having with Office Enterprise 2007 Outlook. It’s doing very strange
things. I will get a random email that I will try to move to another folder,
and it will allow me to move some and not others. When it doesn’t let me
move it, I get a message saying “Cannot move the items. Folder is full.†The
said folder only has 20 emails in it and I have others that have more. Also,
when trying to delete items from the “Deleted Items†folder I can usually
delete 4 or 5 and then I get a message that says, “The messaging interface as
returned an unknown error. If the problem persists, restart Outlook.†That
doesn’t help, this problem has been going on for over two weeks. The only
thing that we have done since this has started was installed Norton 360. I
have a Vista operating system, which I also don’t like and would really like
to go back to XP, but can’t afford it. I have been told that Vista does not
play well with Non-Microsoft programs. Could this be causing my problems,
and if so, how do I fix it. Uninstalling Norton, didn’t help, because we did
that to see if that was the problem and it didn’t fix it.

I'm also having problems with "Not Responding" on various Word and Excel
documents while working in them. This is getting rather annoying when you're
trying to type information in and it's sitting there spinning. Is this a
2007 Office problem or a Vista problem?

 

[Hal Hostetler [MVP P/I]]

It's not that Vista has problems with non-Microsoft programs, it is most
probably that Norton, any flavor, is not compatible with Vista (or much of
anything else. for that matter). Under NO circumstances should Norton 360
be allowed to scan email, this is a recipe for disaster. You need to
un-install Norton, run this Symantec tool to completely remove Norton (the
uninstaller leaves a bunch of junk which can only be removed with this
tool), then re-install Norton WITHOUT any email scanning functions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

I would also recommend dumping Norton in favor of a more compatible product,
such as AVG, Avast!, or NOD32. In any case, you do NOT want to include
email scanning in the setup of any AV application.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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