Multiple problems - no audio device - can't paste files - error 1608 - blank users box

[Guest]

I have a major problem with my wife's laptop which I have spent the last
several hours trying to resolve with no luck.
First - I get no sound - control panel says "no audio device" - but no
devices appear with yellow arrows in device manager.

I have tried to reinstall / repair windows from the CD - strange problem
there - I kept getting pop ups saying it couldnt find various files on the
CD, but then would show them when browsing the CD, but would not accept that
file.

I figured I would just backup my data files to a thumb drive or another
directory, but when I try to copy and paste in explorer, I don't get the
option to paste files. Paste is just greyed out..

Multiple services are not running. I have found reference to the RPC
service, and tried to start it but get a 1069 error - service did not start
due to a logon failure. Attempts to start other serices a 1068 error: The
Dependency service or group failed to start.

WHen I try to look at my event log, I can't show the properties for the
events. Nothing happens when I click on them.
There are multiple 4609 errors in the application log.

When I look at my users tab in control panel it is blank - no users are
shown. I created a new user but cannot add it to the administrators group.

I've run into dead ends with all of these issues. Doing a repair install of
windows does not help.

I'm at wit's end. Any help?

 

[Patrick Keenan]

I have a major problem with my wife's laptop which I have spent the last
several hours trying to resolve with no luck.
First - I get no sound - control panel says "no audio device" - but no
devices appear with yellow arrows in device manager.

I have tried to reinstall / repair windows from the CD - strange problem
there - I kept getting pop ups saying it couldnt find various files on the
CD, but then would show them when browsing the CD, but would not accept
that file.

I figured I would just backup my data files to a thumb drive or another
directory, but when I try to copy and paste in explorer, I don't get the
option to paste files. Paste is just greyed out..

Multiple services are not running. I have found reference to the RPC
service, and tried to start it but get a 1069 error - service did not
start due to a logon failure. Attempts to start other serices a 1068
error: The Dependency service or group failed to start.

WHen I try to look at my event log, I can't show the properties for the
events. Nothing happens when I click on them.
There are multiple 4609 errors in the application log.

When I look at my users tab in control panel it is blank - no users are
shown. I created a new user but cannot add it to the administrators
group.

I've run into dead ends with all of these issues. Doing a repair install
of windows does not help.

I'm at wit's end. Any help?

Would suggest that you start by shutting down and logging on in Safe Mode to
the Administrator account - in XP Home, this is only accessible in safe
Mode.

Back up your files from here. If you can't, your problems are worse, and
you should stop, remove the drive, attach it to another system and back it
up. A very fast and reliable way to do this is to download and install the
Acronis TrueImage 14-day trial (100 meg or so), from www.acronis.com to the
other system, reboot and then create an image of your drive. Mount the
image and try opening some of the files. Then consider wiping the drive
and reinstalling clean if you're tired of poking at it. Use a USB2 drive
case to attach the drive to the other system; you'll need to know if the
laptop drive is IDE or SATA when you buy the case. It'll be around $20.

If you can back up, do so. Create a new user, give it admin rights, then
restart in normal mode and log onto that account.

HTH
-pk

 

[Guest]

Ok. Thanks. Yeah, that would be the next best step. I should add also,
that this is Windows XP Pro and that I am running Antvirus Corporate 10.1.
I have run a complete virus scan but nothing was found.
I tried to install Adaware, but the Windows installer is hosed up also so I
can't install that.

I realize that a clean install should fix this - but any ideas as to the
cause? I've seen a couple other posts with these same set of problems, but
never a solution posted anywhere.