MsUpdate.exe encountered a problem...

[Guest]

What is MsUpdate.exe?! lol I searched a couple of sites for help and they talk about it and ask if it is running, but I don't know the launguage very well and I can't figure out how to fix my problem from what is given.

Here are some of the messages I am getting
"MsUpdate.exe has encountered a problem and needs to close. We are sorry for the inconvenience

If you were in the middle of something, the information you were working on might be lost

Please tell Microsoft about this problem
We have created an error report that you can send to us. We will treat this report as confidential and anonymous

To see what data this error report contains, click her

Send Error Report or Don't Send


If you click on Click Here for data this error report contains
"Error signatur
AppName: msupdate.exe AppVer: 0.0.0.0 ModName: msupdate.ex
ModVer: 0.0.0.0 Offset: 0002f57

Reporting detail
This error report includes: information regarding the condition of MsUpdate.exe when the problem occurred; the operating system version and computer harware in use; your Digital Product ID, which could be used to identify your license; and the Internaet Prototcol (IP) address of your computer

We do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. However, the error report could contain customer-specific information such as date from open files. While this information could potentially be used to dtermine your identity, if present, it will not be used

The date that we collect will only be used to fix the problem. If more information is available, we will tell you when you report the problem. This error report will be sent using a cecure connection o a datebase with limited access and will not be used for marketing purposes

To view technical information about the error repot, click here
To see our data collection policy on the web, click here
Close


Here's a portion of the Technical Info about the error report
"The following information about your process will be reported
Exception Informatio
Code: 0xc000005 Flags: 0x0000000
Record: 0x0000000000000000 Address: 0x000000000042f57

System Informatio
Windows NT 5.1 Build: 260
CPU Vendor Code: 68747541 - 69746E65 - 444D416
CPU Version: 00000680 CPU Feature Code: 0183F9F
CPU AMD Feature Code: C1CBF9F

Module
MsUpdate.ex
Image Base: 0x00400000 Image Size: 0x0000000
Checksum: 0x00000000 Time Stamp: 0x3e232c8
Version Informatio
Signature: 0000000
StruVer: 0000000
FileVEr: (0.0:0.0
ProdVer: (0.0:0.0
FlagMask: 0000000
Flags: 0000000
OS: 0000000
FileType: 0000000
SubType: 0000000
FileDate: 00000000:0000000

Module
ntdll.dl
Image Base: 0x77f50000 Image Size: 0x0000000
Checksum: 0x000a5841 Time Stamp: 0x3eblb41
Version Informatio
Signature: feef04b
StrucVer: 0001000
FileVer: (5.1:2600.1217
ProdVer: (5.1:2600.1217
FlagMask: 0000003
Flags: 0000000
OS: 0004000
File Type: 0000000
SubType: 0000000
FileDate: 00000000:0000000

Module

 

[Jupiter Jones [MVP]]

Heather;
You most likely have a virus.
Run an updated virus scan or #1 on this link to Scan for Viruses
online:
http://www3.telus.net/dandemar/slowcom.htm

Follow this to help prevent this in the future:
http://www3.telus.net/dandemar/security.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/

What is MsUpdate.exe?! lol I searched a couple of sites for help

and they talk about it and ask if it is running, but I don't know the
launguage very well and I can't figure out how to fix my problem from
what is given.

Here are some of the messages I am getting:
"MsUpdate.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will

treat this report as confidential and anonymous.

To see what data this error report contains, click here

Send Error Report or Don't Send"



If you click on Click Here for data this error report contains:
"Error signature
AppName: msupdate.exe AppVer: 0.0.0.0 ModName: msupdate.exe
ModVer: 0.0.0.0 Offset: 0002f570

Reporting details
This error report includes: information regarding the condition of

MsUpdate.exe when the problem occurred; the operating system version
and computer harware in use; your Digital Product ID, which could be
used to identify your license; and the Internaet Prototcol (IP)
address of your computer.

We do not intentionally collect your files, name, address, email

address or any other form of personally identifiable information.
However, the error report could contain customer-specific information
such as date from open files. While this information could
potentially be used to dtermine your identity, if present, it will not
be used.

The date that we collect will only be used to fix the problem. If

more information is available, we will tell you when you report the
problem. This error report will be sent using a cecure connection o a
datebase with limited access and will not be used for marketing
purposes.

 

[Guest]

So it isn't a corrupted ms update file? Thanks so much for your help. I really appreciate it.