Msg forwarding & replay uses different email account, why

[Guest]

When I try to foward a message in Outlook 2007 or reply to a message, many
times Outlook chooses a different email account than the one it came in on.

Outlook also changes the format of from HTML to Text.

 

[Brian Tillman]

When I try to foward a message in Outlook 2007 or reply to a message,
many times Outlook chooses a different email account than the one it
came in on.

Outlook also changes the format of from HTML to Text.

Outlook should always choose the account that received the message. Why do
you believe it is not?

 

[Guest]

Hi Brian
I'm using Outlook 2003 SP2 and I'm getting the same problem. I know it is
selecting a different account from the one the message was addressed to
because it says "This message will be sent via xxxxxx" which is neither the
account it came in to nor my default account. It is one of 2 other accounts I
use in Outlook.
Colin

 

[Brian Tillman]

I'm using Outlook 2003 SP2 and I'm getting the same problem. I know
it is selecting a different account from the one the message was
addressed to because it says "This message will be sent via xxxxxx"
which is neither the account it came in to nor my default account. It
is one of 2 other accounts I use in Outlook.

Does the "xxxxxx" account reference the same mailbox on the server as any of
your other accounts (i.e., is its mail address an alias of that of any of
your other accounts)?

 

[Guest]

When an email comes in on ACCT1 and I read it, then either reply or forward,
Outlook chooses ACCT2. I then have to manually change back to ACCT1. I have
check the accounts setting to see if a different "reply to" was in the set
up, but neither account has it set.

 

[Guest]

I have the same issue with mine.

Does the "xxxxxx" account reference the same mailbox on the server as any of
your other accounts (i.e., is its mail address an alias of that of any of
your other accounts)?

 

[Brian Tillman]

I have the same issue with mine.

OK, then you can also answer the question I posed.

 

[Brian Tillman]

When an email comes in on ACCT1 and I read it, then either reply or
forward, Outlook chooses ACCT2. I then have to manually change back
to ACCT1. I have check the accounts setting to see if a different
"reply to" was in the set up, but neither account has it set.

And the answer to my question is?

 

[Guest]

Because OUTLOOK is choosing a different acct than the one it came in on.

 

[Guest]

All 4 of my email accounts are directed to two mailboxes on the server. One
that I access and empty from my work machine and the other which I access and
empty from my home machine. I have not noticed the problem from home, only
work although I do few replies and forwards from home.
Colin

 

[Brian Tillman]

All 4 of my email accounts are directed to two mailboxes on the
server. One that I access and empty from my work machine and the
other which I access and empty from my home machine. I have not
noticed the problem from home, only work although I do few replies
and forwards from home.

If these accounts are POP accounts and two of those accounts utilize the
same mailbox, Outlook can't tell the accounts apart. Account access is
multithreaded. Outlook might access the mailbox with Account A the first
time and Account B the second time, depending on internal timing factors.
As long as it's accessing the same mailbox, either account might download a
particular message, since POP clients simply ask "how many new messages" and
then say "OK, download them" when told how many by the server. There's no
controlling which account will get the message when the accounts are in the
same send/receive group. Outlook certainly doesn't compare mail addresses
when downloading messages.

 

[Guest]

Thanks for that Brian. All 4 of my accounts are POP accounts so,
unfortunately, you are saying there is no solution, it is just a lottery as
to which account Outlook uses to reply to or forward any particular message
:-(

 

[Brian Tillman]

Thanks for that Brian. All 4 of my accounts are POP accounts so,
unfortunately, you are saying there is no solution, it is just a
lottery as to which account Outlook uses to reply to or forward any
particular message :-(

No, it's not a lottery on which account Outlook chooses to reply. It's a
lottery on which account downloads the message, since you have more than one
account accessing the same mailbox. Outlook will always reply using the
account that received the original. The answer is to have a separate
mailbox for each address you use so that only one account references the
mailbox. Don't use aliases.