MS printer team. Please read this

[Jerry P]

I am getting close. I am trying to use a Canon MP500 printer/scanner.
Using the software that came with the unit. On XP and all the beta releases
of Vista I had no problems.
Until RC-1. Using RC-1, I get a error the scanner drivers are not installed.
Just by accident I found in Vista a program called Windows Photo gallery.
This program has a import from camera/scanner so I tried it, and the scanner
worked just fine. So I tried to install the MP 500 Navigator 2.0 again, I
now get a error that a newer drivers are installed. This is so simple,
banging my head on my desk, I don't get it. I know the answer will be so
simple, please help. Jerry P.

 

[Peter M]

MS does not write drivers. All drivers included in any MS operating system
unless a MS product are basic drivers sent to MS by the manufacturer so
their product works with basic functions... its' up to canon to provide
drives that enables a device to work fully.

 

[Alan Morris [MSFT]]

I forwarded the message to one of the Canon print driver testers here. MS
does not have the MP500 but the MP450 installed and scanned fine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alan Morris [MSFT]]

and the response. No need to use the Canon app. Use inbox support.

From: Dan(Canon Development Americas)

Sent: Friday, October 20, 2006 2:39 PM

Subject: RE: MS printer team. Please read this

Hi Alan,

I have confirmation on his issue and the basic story is that the app he's
trying to use does not recognize the inbox drivers which are installed, and
the IHV drivers available on the web are for XP and not supported for vista.

The inbox drivers for this device provide the functionality that the app
he's trying to use provides so he should be ok without installing any of the
IHV software at all.

If you point him towards the "Windows Fax and Scan" application he should be
fine.

Please let me know if he has problems with the inbox drivers.

Thanks!

Dan Canon Development Americas

(e-mail address removed)


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

I forwarded the message to one of the Canon print driver testers here. MS
does not have the MP500 but the MP450 installed and scanned fine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

MS does not write drivers. All drivers included in any MS operating
system unless a MS product are basic drivers sent to MS by the
manufacturer so their product works with basic functions... its' up to
canon to provide drives that enables a device to work fully.

 

[Jerry P]

I believe you got it now. That is correct, the inbox drivers will not work
with the software (MP Navigator 2.0) that came with the printer?

and the response. No need to use the Canon app. Use inbox support.

From: Dan(Canon Development Americas)

Sent: Friday, October 20, 2006 2:39 PM

Subject: RE: MS printer team. Please read this

Hi Alan,

I have confirmation on his issue and the basic story is that the app he's
trying to use does not recognize the inbox drivers which are installed,
and the IHV drivers available on the web are for XP and not supported for
vista.

The inbox drivers for this device provide the functionality that the app
he's trying to use provides so he should be ok without installing any of
the IHV software at all.

If you point him towards the "Windows Fax and Scan" application he should
be fine.

Please let me know if he has problems with the inbox drivers.

Thanks!

Dan Canon Development Americas

(e-mail address removed)


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I forwarded the message to one of the Canon print driver testers here. MS
does not have the MP500 but the MP450 installed and scanned fine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

MS does not write drivers. All drivers included in any MS operating
system unless a MS product are basic drivers sent to MS by the
manufacturer so their product works with basic functions... its' up to
canon to provide drives that enables a device to work fully.

I am getting close. I am trying to use a Canon MP500 printer/scanner.
Using the software that came with the unit. On XP and all the beta
releases of Vista I had no problems.
Until RC-1. Using RC-1, I get a error the scanner drivers are not
installed. Just by accident I found in Vista a program called Windows
Photo gallery. This program has a import from camera/scanner so I tried
it, and the scanner worked just fine. So I tried to install the MP 500
Navigator 2.0 again, I now get a error that a newer drivers are
installed. This is so simple, banging my head on my desk, I don't get
it. I know the answer will be so simple, please help. Jerry P.

 

[Alan Morris [MSFT]]

You have it the other way around. The Navigator software does not work with
the inbox drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

I believe you got it now. That is correct, the inbox drivers will not work
with the software (MP Navigator 2.0) that came with the printer?

and the response. No need to use the Canon app. Use inbox support.

From: Dan(Canon Development Americas)

Sent: Friday, October 20, 2006 2:39 PM

Subject: RE: MS printer team. Please read this

Hi Alan,

I have confirmation on his issue and the basic story is that the app he's
trying to use does not recognize the inbox drivers which are installed,
and the IHV drivers available on the web are for XP and not supported for
vista.

The inbox drivers for this device provide the functionality that the app
he's trying to use provides so he should be ok without installing any of
the IHV software at all.

If you point him towards the "Windows Fax and Scan" application he should
be fine.

Please let me know if he has problems with the inbox drivers.

Thanks!

Dan Canon Development Americas

(e-mail address removed)


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I forwarded the message to one of the Canon print driver testers here.
MS does not have the MP500 but the MP450 installed and scanned fine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

MS does not write drivers. All drivers included in any MS operating
system unless a MS product are basic drivers sent to MS by the
manufacturer so their product works with basic functions... its' up to
canon to provide drives that enables a device to work fully.

I am getting close. I am trying to use a Canon MP500 printer/scanner.
Using the software that came with the unit. On XP and all the beta
releases of Vista I had no problems.
Until RC-1. Using RC-1, I get a error the scanner drivers are not
installed. Just by accident I found in Vista a program called Windows
Photo gallery. This program has a import from camera/scanner so I
tried it, and the scanner worked just fine. So I tried to install the
MP 500 Navigator 2.0 again, I now get a error that a newer drivers are
installed. This is so simple, banging my head on my desk, I don't get
it. I know the answer will be so simple, please help. Jerry P.

 

[Jerry P]

Sorry Alan, I forgot to engage brain, before engaging fingers. Tks Jerry

You have it the other way around. The Navigator software does not work
with the inbox drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I believe you got it now. That is correct, the inbox drivers will not work
with the software (MP Navigator 2.0) that came with the printer?

and the response. No need to use the Canon app. Use inbox support.

From: Dan(Canon Development Americas)

Sent: Friday, October 20, 2006 2:39 PM

Subject: RE: MS printer team. Please read this

Hi Alan,

I have confirmation on his issue and the basic story is that the app
he's trying to use does not recognize the inbox drivers which are
installed, and the IHV drivers available on the web are for XP and not
supported for vista.

The inbox drivers for this device provide the functionality that the app
he's trying to use provides so he should be ok without installing any of
the IHV software at all.

If you point him towards the "Windows Fax and Scan" application he
should be fine.

Please let me know if he has problems with the inbox drivers.

Thanks!

Dan Canon Development Americas

(e-mail address removed)


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I forwarded the message to one of the Canon print driver testers here.
MS does not have the MP500 but the MP450 installed and scanned fine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

MS does not write drivers. All drivers included in any MS operating
system unless a MS product are basic drivers sent to MS by the
manufacturer so their product works with basic functions... its' up to
canon to provide drives that enables a device to work fully.

I am getting close. I am trying to use a Canon MP500 printer/scanner.
Using the software that came with the unit. On XP and all the beta
releases of Vista I had no problems.
Until RC-1. Using RC-1, I get a error the scanner drivers are not
installed. Just by accident I found in Vista a program called Windows
Photo gallery. This program has a import from camera/scanner so I
tried it, and the scanner worked just fine. So I tried to install the
MP 500 Navigator 2.0 again, I now get a error that a newer drivers
are installed. This is so simple, banging my head on my desk, I don't
get it. I know the answer will be so simple, please help. Jerry P.