mrxsmb.sys !@#%*&

[Bill]

I'm getting this error as described in Microsoft KB below. I installed SP4
as suggested, but the machine still crashed a few hours after the Service
Pack upgrade. HELP!



Windows 2000 Crashes with a "Stop 0x000000d1" Error Message
View products that this article applies to.
SYMPTOMS
A Windows 2000-based computer may crash with following error message on a
blue screen:

STOP 0x000000d1 (0X00000006,0X0000002,0X00000000,0Xf1cf7e50)
The fourth parameter may vary depending on the computer's configuration.
CAUSE
This error is caused by a problem in the Mrxsmb.sys driver..
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft
Windows 2000. For additional information, click the following article number
to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

 

[George Hester]

What is the KB article by number you are referring to?

 

[Bill]

816036 --
http://support.microsoft.com/default.aspx?scid=kb;en-us;816036&Product=win20
00


What is the KB article by number you are referring to?

 

[George Hester]

Thanks. The hotfix is still available for that without SP4 installed. You could have called Microsoft's 1-800 number asked for it by KB article and they would have sent you a link to it. No cost.

But now we are at the issue of why the crash still occurs with SP4 installed. If you had got the hotfix you may have been able to open an incident report with them and gotten support on the issue. Since you didn't all I can suggest is remove SP4, call and get the hotfix. When it doesn't work use your job account for the hotfix (SRX####...) you get and continue with them. But be sure the blue screen STOP is the same as in that article except for the 4th parameter.

 

[Bill]

OK, thanks....I might point out that this SEEMS to have started after
installing SBC Yahoo/DSL. Although, I installed SP4 after the DSL
installation. The machine is relatively new, so I can't say for sure if the
Yahoo DSL started the whole problem. Either way, since the error is the
same as the KB article, I would have thought SP4 would have fixed the
problem. I will probably do what you suggested next.

Thanks again,

Bill


Thanks. The hotfix is still available for that without SP4 installed. You
could have called Microsoft's 1-800 number asked for it by KB article and
they would have sent you a link to it. No cost.

But now we are at the issue of why the crash still occurs with SP4
installed. If you had got the hotfix you may have been able to open an
incident report with them and gotten support on the issue. Since you didn't
all I can suggest is remove SP4, call and get the hotfix. When it doesn't
work use your job account for the hotfix (SRX####...) you get and continue
with them. But be sure the blue screen STOP is the same as in that article
except for the 4th parameter.