mp3 player driver crash

[Guest]

A week ago, both my mp3 players were synching quite happily with WMP. I was
in WMP, my device was recognised, I clicked on it, and WMP crashed. Since
then, I've been going around in circles trying to get them reinstalled;
Vista doesn't know what they are, or, after a few reboots, knows exactly what
they are, installs the right drivers, and they still won't sync. In the
events log, I'm getting the following error for both players: 'The device
(Zen Stone, YP-T9) is offline due to a user-mode driver crash.' The
instanceID is:
WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_CREATIVE&PROD_ZEN_STONE&REV_1021#F03A09169620C08F&0#

It's not a problem with the players - they both work fine on my old XP
machine (which recognises them immediately). The drivers are regular Vista
drivers. I've deleted the infcache, tried the latest USB roll-up fix and
infcache hotfix. I even restored to the last time the players were working.

The only thing I see that might be different now is that both players (which
can either sync or work as drag & drop drives in Explorer) now appear as
portable devices in Device Manager. They also appear as disk drives and USB
storage devices, but I don't think they appeared as portable devices. (They
only show as portable devices in XP, however.) I also have a second portable
device showing up as a generic WPD File System Volume Driver. If I uninstall
it, Vista 'finds' it again and reinstalls it.

 

[Guest]

You may have already tried this, but for what its worth. Creative
(www.creative.com) has a user forum for mp3 players and portable media
devices that is usually pretty good at providing solutions to this type of
problem. I have a Zen Vision:M and cruise through these groups periodically
to make sure I haven't missed a firmware update or just to browse. You might
want to go have a look there, it can't hurt.

Benny

 

[Guest]

I checked last night for new drivers or firmware, but I didn't look in the
forums. I'll have to take a look when I'm not on my lunch hour. Creative
did have a decent troubleshooting procedure (though it didn't fix the
problem), which is more than I can say for Samsung (who suggested that I
change my OS).

 

[Guest]

See http://support.microsoft.com/kb/935420 - Zune users are having the same
problem, so MS is going to have to acknowledge it and fix it. KB941600 is
*not* fixing it. (I'm beginning to suspect that one of the October updates
horked UMDF.)

This is driving me crazy - I installed primary hds back in the days of
jumper pins and I can't get a simple plug & play USB device to work.