Mouse

[Cheryl]

I have just installed a wireless mouse and keyboard on the computer but when
the computer boots up it doesn't recognize there is a mouse attached until I
log in. You have hit F1 to bypass the first before log in screen. Any
suggestions to stop this from happening would be greatful.

 

[VanguardLH]

I have just installed a wireless mouse and keyboard on the computer but when
the computer boots up it doesn't recognize there is a mouse attached until I
log in. You have hit F1 to bypass the first before log in screen. Any
suggestions to stop this from happening would be greatful.

What type of mouse and keyboard were you using before? USB or PS/2?

 

[Cheryl]

Well after putting this post on the website I was able to reach the retailer
who sold me the computer and we turned off all errors on boot-up. But the
mouse that was attached to the computer was a PS/2 using the mouse port. If
there is any better way instead of turning off error messages upon reboot
that would be good too.
Thanks

 

[Mike Hall - MVP]

I have just installed a wireless mouse and keyboard on the computer but
when
the computer boots up it doesn't recognize there is a mouse attached until
I
log in. You have hit F1 to bypass the first before log in screen. Any
suggestions to stop this from happening would be greatful.

Very carefully read the setup instructions and follow them to the absolute
letter..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

 

[VanguardLH]

Well after putting this post on the website I was able to reach the retailer
who sold me the computer and we turned off all errors on boot-up. But the
mouse that was attached to the computer was a PS/2 using the mouse port. If
there is any better way instead of turning off error messages upon reboot
that would be good too.
Thanks

So, what, now you're saying it was just an error message and never did
prevent you from using Windows properly?

You were using a PS/2 mouse and PS/2 keyboard before and had no
problems. That's because PS/2 devices are supported by your BIOS. When
you load Windows, USB devices aren't supported until their drivers are
loaded. Your BIOS doesn't support legacy USB devices (i.e., mouse and
keyboard) or isn't configured to support them. If the problem is your
BIOS doesn't support legacy USB devices then you really should use the
PS/2 ports for the mouse and keyboard. Why? Because if you ever have
to go into the BIOS config screens or boot to a command-mode for Windows
(recovery console), you won't have the mouse or keyboard available
because their USB drivers haven't yet been loaded.

Doesn't that wireless mouse and keyboard combo come with a PS/2 adapter
that you can use to convert the USB plug end into a PS/2 plug end?

Otherwise, go into your BIOS config screens to see if there is an option
to enable legacy USB device support.

 

[CBoom]

hook up your old keyboard and go into the bios

see if there is an option to enable USB keyboard and enable it

this is on most computers I am sure yours must have this too!

on getting in your bios, most of the times you press the DELETE key or F12
key when the computer is starting BEFORE windows starts to load!

 

[Lenie]

So, what, now you're saying it was just an error message and never did
prevent you from using Windows properly?

You were using a PS/2 mouse and PS/2 keyboard before and had no
problems. That's because PS/2 devices are supported by your BIOS. When
you load Windows, USB devices aren't supported until their drivers are
loaded. Your BIOS doesn't support legacy USB devices (i.e., mouse and
keyboard) or isn't configured to support them. If the problem is your
BIOS doesn't support legacy USB devices then you really should use the
PS/2 ports for the mouse and keyboard. Why? Because if you ever have
to go into the BIOS config screens or boot to a command-mode for Windows
(recovery console), you won't have the mouse or keyboard available
because their USB drivers haven't yet been loaded.

Doesn't that wireless mouse and keyboard combo come with a PS/2 adapter
that you can use to convert the USB plug end into a PS/2 plug end?

Otherwise, go into your BIOS config screens to see if there is an option
to enable legacy USB device support.

Ok, here's one for you, I am using a USB keyboard and mouse, I have 6 USB
ports on the back of my tower, all of them work when used separately, but if
I try to plug more then on thing in nothing works, at the moment I have my
mouse plugged into one of the USB ports on my old keyboard, I got a new key
board and tried to plug it into one of the USB ports on the tower and it
worked, plugged the mouse in another port and nothing worked, took the
keyboard out and then the mouse worked, so I gave up and put my old keyboard
back with the mouse plugged into the back of it, I am using XP service pack
2 by the way, this has really got me baffled, any idea's as what the problem
can be?

Thanks
Lenie

 

[VanguardLH]

Ok, here's one for you, I am using a USB keyboard and mouse, I have 6 USB
ports on the back of my tower, all of them work when used separately, but if
I try to plug more then on thing in nothing works, at the moment I have my
mouse plugged into one of the USB ports on my old keyboard, I got a new key
board and tried to plug it into one of the USB ports on the tower and it
worked, plugged the mouse in another port and nothing worked, took the
keyboard out and then the mouse worked, so I gave up and put my old keyboard
back with the mouse plugged into the back of it, I am using XP service pack
2 by the way, this has really got me baffled, any idea's as what the problem
can be?

Thanks
Lenie

Start your own thread instead of hijacking someone else's. Quick
response is: Is this a pre-built brand computer or a home-built? If
home-built, sounds like the USB cable wasn't correctly plugged in the
motherboard headers. Also, each USB controller manages 2 channels hence
why you see pairs of USB ports but that controller can only handle 500mA
(.5A) max load across both channels. If your USB devices draw more than
this and you have to use the paired USB ports, get a powered USB hub.

 

[Lenie]

Start your own thread instead of hijacking someone else's. Quick
response is: Is this a pre-built brand computer or a home-built? If
home-built, sounds like the USB cable wasn't correctly plugged in the
motherboard headers. Also, each USB controller manages 2 channels hence
why you see pairs of USB ports but that controller can only handle 500mA
(.5A) max load across both channels. If your USB devices draw more than
this and you have to use the paired USB ports, get a powered USB hub.

noted about starting my own thread, and thanks for your help I bought a hub
and all works great.
Thanks again and Happy New Year!
Lenie