MOUSE PROBLEM


I

its_my_dime

New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse Suite
98 installed. Driver software is ICO.EXE. Regular Microsoft mouse driver
installed.

Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer is
still visible on screen and can move but buttons and wheel don't work. Need
to reboot computer to restore all mouse functions.

With Dell's assistance, we have done the following: Changed USB ports for
mouse. Uninstalled the mouse driver (Microsoft) and allowed it to
reinstall. Uninstalled all USB drivers and allowed them to reinstall.

Dell believes the problem is some sort of software conflict that freezes the
screen. If it were a mouse hardware problem, the pointer wouldn't keep
moving and the buttons would not regain their function after reboot.

Currently, stopped all startup items except antivirus. Mouse works with
basic buttons and scroll only. Waiting to see if the problem reoccurs.

QUESTION: Is there anything in the literature or does anyone have any
thoughts about software conflicts that freeze mouse buttons on screen?

Thank you.
 
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B

Bob Eyster

From the description of the mouse driver software, I say it's a software
(Mouse Suite *98*) compatibility issue. See if you can find an up to date
driver on Dell's web site.
 
I

its_my_dime

Bob Eyster said:
From the description of the mouse driver software, I say it's a software
(Mouse Suite *98*) compatibility issue. See if you can find an up to date
driver on Dell's web site.

I think I'm up to date but I'll try dumping and reinstalling it. Are there
any programs that conflict with the software or do you know of any issues
with it?

Thank you.
 
M

Mike Hall - MVP

its_my_dime said:
New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse Suite
98 installed. Driver software is ICO.EXE. Regular Microsoft mouse driver
installed.

Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer
is still visible on screen and can move but buttons and wheel don't work.
Need to reboot computer to restore all mouse functions.

With Dell's assistance, we have done the following: Changed USB ports for
mouse. Uninstalled the mouse driver (Microsoft) and allowed it to
reinstall. Uninstalled all USB drivers and allowed them to reinstall.

Dell believes the problem is some sort of software conflict that freezes
the screen. If it were a mouse hardware problem, the pointer wouldn't
keep moving and the buttons would not regain their function after reboot.

Currently, stopped all startup items except antivirus. Mouse works with
basic buttons and scroll only. Waiting to see if the problem reoccurs.

QUESTION: Is there anything in the literature or does anyone have any
thoughts about software conflicts that freeze mouse buttons on screen?

Thank you.


Dump Mouse Suite 98. It causes problems.

Stopping all startup items is not the best idea. If you used MSCONFIG to do
this, return and restart all of the stuff that you shut down..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
 
I

its_my_dime

Mike Hall - MVP said:
Dump Mouse Suite 98. It causes problems.

Stopping all startup items is not the best idea. If you used MSCONFIG to
do this, return and restart all of the stuff that you shut down..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
Unfortunately, you need Mouse Suite to run the Dell mouse, especially the
pushing or tilting the middle scroll button. Any thoughts about what could
replace it?
 
I

its_my_dime

Mike Hall - MVP said:
Dump Mouse Suite 98. It causes problems.

Stopping all startup items is not the best idea. If you used MSCONFIG to
do this, return and restart all of the stuff that you shut down..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
I have two similar computers. The one that loads GROOVE.EXE at startup has
the mouse problem. The one that doesn't load GROOVE.EXE seems to be ok.

I gather from reading that there may be some kind of conflict with mouse
suite 98 and MS Office 2007. I know that GROOVE relates to Office but I
cannot figure out exactly what it does.

Thoughts.
 
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M

Mike Hall - MVP

its_my_dime said:
I have two similar computers. The one that loads GROOVE.EXE at startup
has the mouse problem. The one that doesn't load GROOVE.EXE seems to be
ok.

I gather from reading that there may be some kind of conflict with mouse
suite 98 and MS Office 2007. I know that GROOVE relates to Office but I
cannot figure out exactly what it does.

Thoughts.


Knock GROOVE.EXE out of startup then.

I have GROOVE.EXE as a startup, but no Mouse Suite 98, and I get no such
problems..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
 

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