No mouse or other devices

[Mike Burmeister]

I am having a problem with Vista. Last time I shut my computer down, my
mouse worked fine. Now it is gone. I normally use a regular Dell USB
mouse. I tried a PS2 mouse that that isn't recognized at all. So, I
plugged the USB mouse back in. The computer recognized that I plugged
something but claimed it couldn't find a driver for it. I read that
Windows Update KB938371 but I am unable to uninstall it and a system
restore doesn't fix the problem.

As an additional note to this problem: for the past couple of days ANY
USB or firewire drive that I plug in (even ones that I have used before)
will not work. As with the mouse, the computer recognizes that I plugged
something in but it can't find a driver for it.

Anybody have a solution for this other than reinstalling Vista? Having
no mouse and no connection to a external hard drive is quite an
inconvenience. Even if I DID want to back my stuff up and reformat my
computer, I don't dare do that because I have nothing to back it up on
besides a bunch of DVD's.

 

[adrenalin]

unplug the mouse and plug it into a different USB slot

this happens with all versions of windows...
of course all bugs plus new ones have been transfered to the worst OS ever
made: Vista

I have tried every USB slot on my computer. None of them help because
Vista claims it can't find a driver for it.

 

[Carey Frisch [MVP]]

Issues when USB Legacy Support is Disabled
http://www.intel.com/support/peripherals/sb/cs-011939.htm

 

[Mark L. Ferguson]

You can remove the USB Root Hub devices (and firewire), and restart to find
them again automatically.
Control Panel, Device manager, doubleclick the devices, action menu,
'uninstall', then restart.
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Mark L. Ferguson
..

 

[adrenalin]

I tried to do this but when it finds them again, Vista claims that it
cannot find a drive for any of them. Therefore, they won't install
correctly. I tried pointing it to the system 32 folder and the Vista
install disc but neither of them are successful.

 

[adrenalin]

Thanks, but the USB legacy is enabled so that's not the problem.

 

[adrenalin]

Yes, it is mouse with a cord. I have tried two other USB mice so far
and one PS2 mouse. None of them work. Vista finds the USB mice but
claims I have no driver for them so they are unusable.

 

[adrenalin]

I went back a couple of week and that didn't work either. I also tried
restoring a backup of my registry. No luck there either. I think it is
more widespread than just my mouse at this point because nothing that is
USB or Firewire will install right either.