Mouse Driver Won't rollback or uninstall in XP so I can use SCROLL

[Guest]

My scroll wheel won't work in several programs I use, written by a major Wall
Street Firm. It works fine in many other aps. It's a new Dell machine, XP
pro, sp2, usb mouse. Their support wants me to roll back from 5.1 driver to
4.1 and say that will do the trick. Unfortunately, XP will not allow a
rollback to an earlier driver. We have even tried to uninstall the mouse an
restart in safe mode. Tech support from GOLDMAN SACHS, who's software it is,
have spent hours on my box trying to install / uninstall drivers. They claim
that it's an issue with Dell's oem version of XP. I have spent 4 hours on
the tech support Dell line and they have told me it's not their problem.
have added multiple mice (optical included) individually and simualtaenously
with no luck- even tried a usb-ps2 connecter and an old mouse.
Anybody want a challange?????
Thanks Everybody

 

[Yves Leclerc]

So you are using Intellipoint 5.1? Why not first try Intellipoint 5.2??

 

[Guest]

tried vb6, tried logitech. Goldman tech says they wouldn's work either- only
4.1 does, but I tried anyway.
Thanks

 

[Yves Leclerc]

VB6 and Logitech are different than Intellipoint mouse drivers.

 

[Guest]

Yes- and I have installed them all. The device manager will not let me
change to 5.2 or any other driver. I have even uninstalled the 5.1 driver,
removed the mouse from the device manager, restarted hoping that the new
driver (the only one showing as installed on the machine) would recognize the
mouse and work. Upon reboot, the mouse driver is (XP MAAGICALLY!!) is back
to 5.1
Anyone else have issues like this???
Thanks

 

[Guest]

Through Goldman's tech team, I found a fix in some free shareware that seems
to fix the problem:
http://www.geocities.com/SiliconValley/2060/freewheel.html

If this helps anyone, I am glad for that. Thanks Yves for looking to help,
too...
Byrd

 

[Yves Leclerc]

Uninstall the Intellipoint 5.1 drivers from Add/Remove programs