more GoBack problems :-(

[graeme_smith77]

Hi all,

friend's pc is in a loop refusing to boot due to a Norton GoBack error:
gb_ui_support (1199).

I'm going to try the Alt+Ctrl+G trick on it but wondered if there were
any other thoughts?

I don't know the product at all. Does it run as a service? I have ERD
Commander and wondered if I could boot into that and perform some kind
of fix by removing the service, files etc??

Any info very much appreciated.
Regards

Graeme

 

[Richard Urban]

Before trying to work on a computer with GoBack problems, it is wise to know
all about how the program operates and how it accomplishes what it does. The
program hooks "very" deeply into the operating system and modifies the MBR.
As you already know, a GoBack failure can prevent the computer from even
booting.

You can restore the MBR and GoBack will be out of the picture. Then you will
have to uninstall GoBack. There are numerous reboots in the process. Don't
be cute and think you don't have to reboot when you are told to.

After the above, reinstall GoBack and you should be back in business. Note:
all previous restore points will be gone.

I use to blow the whistle for GoBack (years ago) but it just takes up too
much of the system resources, whenever it wants to. It is much better to use
something like TrueImage to create an image of your system on "your" terms,
like - when you know that the system is operating without any problems
what-so-ever.

You can also install a recovery option using TrueImage that is similar to
what GoBack offers. With TrueImage, you press F11 during the boot to start
the program. You can then revert to the last image that YOU created - while
the operating system was in a known good state. This will work even if
Windows XP is totally hosed and non functioning.

And, TrueImage doesn't alter the MBR like GoBack does.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[graeme_smith77]

(This may appear twice - finger trouble!)

Many thanks for the quick reply Richard.

Do I need an ERD to restore the MBR? If I use Fdisk /mbr will it lose
all the data on the disk? (never restored one before)

Also you mention reinstalling GoBack afterwards.....I take it I don't
have to?

Regards

Graeme

 

[Richard Urban]

(This may appear twice - finger trouble!)

Many thanks for the quick reply Richard.

Do I need an ERD to restore the MBR? If I use Fdisk /mbr will it lose
all the data on the disk? (never restored one before)

Also you mention reinstalling GoBack afterwards.....I take it I don't
have to?

Regards

Graeme

I have always used a Win98 startup floppy and run "fdisk /MBR" from there
(without the quotes).

That will give you the capabilities to get into Windows (usually)! Then
uninstall GoBack.

--

Regards,

Richard Urban
MVP Windows Shell/User
(using Vista 5384)

Quote from George Ankner:
If you knew half as much as you think you know,
You would realize you don't know what you thought you knew.

 

[Kerry Brown]

Before trying to work on a computer with GoBack problems, it is wise
to know all about how the program operates and how it accomplishes
what it does. The program hooks "very" deeply into the operating
system and modifies the MBR. As you already know, a GoBack failure
can prevent the computer from even booting.

You can restore the MBR and GoBack will be out of the picture. Then
you will have to uninstall GoBack. There are numerous reboots in the
process. Don't be cute and think you don't have to reboot when you
are told to.
After the above, reinstall GoBack and you should be back in business.
Note: all previous restore points will be gone.

I use to blow the whistle for GoBack (years ago) but it just takes up
too much of the system resources, whenever it wants to. It is much
better to use something like TrueImage to create an image of your
system on "your" terms, like - when you know that the system is
operating without any problems what-so-ever.

You can also install a recovery option using TrueImage that is
similar to what GoBack offers. With TrueImage, you press F11 during
the boot to start the program. You can then revert to the last image
that YOU created - while the operating system was in a known good
state. This will work even if Windows XP is totally hosed and non
functioning.
And, TrueImage doesn't alter the MBR like GoBack does.

In addition to Richard's excellent instructions I'll add this. Make an image
of the drive first before doing anything. Then you can at least get back to
where you are now. There is a chance the drive is going bad. GoBack has
major problems if a drive develops bad sectors in the wrong place. Trying to
fix it may cause even more data loss. Also once/if you get GoBack
re-installed and working I highly recommend you uninstall it. Unfortunately
you can't properly uninstall it until is working properly again.

 

[graeme_smith77]

Many thanks for the help.

Eventually the Ctrl+Alt+G allowed access and he was able to uninstall
GoBack.

However your advice was very much appreciated.

Regards

Graeme

 

[Kerry Brown]

Glad to hear you got it working.