Modem Trouble

[W. Watson]

I installed W2K on a P3, and then had to re-install it. Before I installed
it the second time I was able to get a model S20 Sterling 56K FAX PCI modem
up and running to dial out. After the second install (I reformatted the HD
too, and added SP4 plus some security fixes, along with SP rollup 1), the
device manager does not see the modem. I've installed the drivers. I see a
yellow question mark around one of the PCI devices. Comments? Installing
modems drives me crazy.

 

[philo]

I installed W2K on a P3, and then had to re-install it. Before I installed
it the second time I was able to get a model S20 Sterling 56K FAX PCI modem
up and running to dial out. After the second install (I reformatted the HD
too, and added SP4 plus some security fixes, along with SP rollup 1), the
device manager does not see the modem. I've installed the drivers. I see a
yellow question mark around one of the PCI devices. Comments? Installing
modems drives me crazy.

If the device is listed as a pci communication device...than that's the
modem...

you need to opt to upgrade the drivers for that device...

(Right click and look at properties....driver)

then point the installer to the folder where your modem drivers are located

 

[W. Watson]

I installed the drivers from their CD. They worked the first time, so why
don't they work the second time?

 

[W. Watson]

Wow, I was really asleep at the switch when I wrote the first post. It's way
too confusing. Let me try again. The modem I'm trying to install is a S20
Sterling 56K FAX PCI modem.

1. Install W2k on a P3
a. Install modem in PC slot
b. Install drivers from the Sterling CD
c. I'm able to dial out just fine

2. Re-install W2k on same PC (reformatted partition)
a. Install SP4
b. Install two networking security patches
c. Install SP4 Rollup 1
d Install drivers from the Sterling CD
e. Modem seems absent when I try to dial-out
f. Modem not present in Device Drivers list.
Yellow question marks shown for a PCI device, probably the modem

It's possible the two patches in b were installed in the wrong order, but
I'm not sure they are order specific.

 

[W. Watson]

Very amusing. I have to install the drivers first, then the physical modem
last. How often is that the case??

 

[philo]

Very amusing. I have to install the drivers first, then the physical modem
last. How often is that the case??

With Windows...you just keep trying all possibilities
until it eventually works !

 

[Bob I]

That is the normal method for "true" "Plug and play". It catches a lot
of "new adopters" all the time. This is especially true for the
"multi-function" printer.