modem problem

[kjservices]

i have a hp laptop running windows xp and have a problem with the internal
modem
when i go to device manager it reports that the modem is installed
correctly - and when i test the modem it responds ok, but when i try to
connect to the internet i get a no dial tone response
i have tried different phone lines, different internet accounts and
different phone cables but with the same response - i have also installed an
external modem and this works fine with the different phone lines, internet
accounts and phone cables
is it possible that the socket where you plug in the phone cable is damaged
which means that as far as the computer is concerned the modem is
functioning ok?

any help would be much appreciated

andrew

 

[Dusko Savatovic]

Open Modem Properties and locate checkbox "Wait for dial tone before
dialing". Make sure it is unchecked.

Dusko Savatovic

 

[kjservices]

thanks, but ive tried this both checked and unchecked

andrew

 

[Guest]

Hi
Under the properties of the modem go to Advanced. Under "extra
initialisation commands" type in "x3" or "at&fx3"
This bypasses the dial tone & forces the modem to dial without waiting for
a tone.

 

[kjservices]

thanks again, but im getting the same problem

had a look at the modem log and there is a line that says the following

DSR is low while initializing the modem. Verify modem is on.

any ideas?

andrew

 

[MoserRJ]

If you have a good news reader go to: comp.dcom.modems
and ask the question.

 

[kjservices]

thanks for your help, turns out the modem is broken

andrew