Modem problem

  • Thread starter Thread starter Bill Ridgeway
  • Start date Start date
B

Bill Ridgeway

My broadband connection is lost several times every evening (it doesn't
happen in the day time) - sometimes every few minutes. Sometimes it
're-dials' (usually connecting at a slightly lower speed). Sometimes it
tries but fails to connect and just loops around. Sometimes I try to
reconnect manually and it will 'complain' that there is no dial tone. This
started only when Wanadoo (now Orange) upgraded the connection from 2.2Mb to
a now (at least) reported 6.6Mb. A broadband connection should be a
continuous connection - or at least a seamless re-dial as and when that is
necessary.

It is very difficult to get Orange to take this problem seriously. Each
'agent' spoken to has a different view of the cause and there is no
'joined-up' thinking. Each time I speak to someone we have to go through
the ritual of unplugging, plugging the modem, closing down, booting up as
they just will not believe that it was done before. I have downloaded and
installed the driver update for the SpeedTouch330 modem.

I suspected that the fault is with BT not coping well with increasing
traffic. However, surely, traffic in the day time is also heavy and I
shouldn't see this problem past midnight?

Has anyone any views on what may be causing this problem and, more
importantly, how to get rid of it?

Thanks.

Bill Ridgeway
 
could be a noisy/dirty line, and not a problem with the o.s..

have you tried to downgrade again and see if the problem goes away?
this would give you additional information...
 
That's what I thought. (I would rather have a reliable 2.2 service than an
iffy 6.6 service). I have suggested this but Orange is just not good at
communicating with customers - although it's good at taking their money.

Regards.

Bill Ridgeway
 
My broadband connection is lost several times every evening (it doesn't
happen in the day time) - sometimes every few minutes. Sometimes it
're-dials' (usually connecting at a slightly lower speed). Sometimes it
tries but fails to connect and just loops around. Sometimes I try to
reconnect manually and it will 'complain' that there is no dial tone. This
started only when Wanadoo (now Orange) upgraded the connection from 2.2Mb to
a now (at least) reported 6.6Mb. A broadband connection should be a
continuous connection - or at least a seamless re-dial as and when that is
necessary.

It is very difficult to get Orange to take this problem seriously. Each
'agent' spoken to has a different view of the cause and there is no
'joined-up' thinking. Each time I speak to someone we have to go through
the ritual of unplugging, plugging the modem, closing down, booting up as
they just will not believe that it was done before. I have downloaded and
installed the driver update for the SpeedTouch330 modem.

I suspected that the fault is with BT not coping well with increasing
traffic. However, surely, traffic in the day time is also heavy and I
shouldn't see this problem past midnight?

Has anyone any views on what may be causing this problem and, more
importantly, how to get rid of it?

Thanks.

Bill Ridgeway
Click to expand...

Bill,

What you're describing probably isn't a Windows XP networking issue. There are
folks at DSL Reports who can sort out your problem though, if it can be sorted.
<http://www.dslreports.com/forum/ukbb>
http://www.dslreports.com/forum/ukbb
 
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