Modem Hardware Error # 632

[W. Watson]

My elderly neighbor purchased a Dell desktop computer through Sweepstakes
Clearing House, catalog business. It comes with XP installed. I tried using
the modem to dial an ISP, and get the error message in the Subject line. I
called their tech service and they said it's a bad modem, and want him to
send it back. I'm not quite convinced it's just a modem problem. The modem
driver is an HSP56 and according to them is installed properly. What else
could it be?

 

[DL]

Try the simple process of in Hardware Devices uninstalling the modem, then
rebooting to allow win to reinstall the drivers

 

[W. Watson]

Tried that. That's how I got the correct modem into the device mgr.

Try the simple process of in Hardware Devices uninstalling the modem, then
rebooting to allow win to reinstall the drivers