Modem does not work

[Guest]

After loading SP2 my system kept restarting, so I reloaded my XP Home edition
and the system comes up and I have my files. The problem is I can not gert my
modem to work, I have a dial tone on the line. The system reconizes the
modem, installs it but says the modem is either busy or not hooked up
properly when I try to connect to my ISP. How do I correct this I don't
believe it will work with just purchasing a new modem. Thanks in advance for
any help I get.

 

[S.Sengupta]

Have you checked the driver?Try to reinstall/update the modem driver.
regards,
ssg MS-MVP
pronetworks.org

 

[Guest]

reinstalled the driver from the cd twice and installed as a standard 56k
modem from the XP files. Am using a US Robotics 56K modem

 

[Alias]

I went through three cheap internal modems. None worked. I bought a Creative
External USB modem and it works wonderfully.

Alias

 

[R. McCarty]

Two things - First Open the Phone & Modem Applet in Control Panel
then run the modem self test. Also, you may have had a driver updated
without your knowledge. Open Device Manager, modem and chose the
Rollback option for the driver in the details box.
I haven't used a modem in a long time, but believe the self-test is found
on a Diagnostics Tab or through a option called "Query Modem".

 

[S.Sengupta]

Troubleshooting Modems
http://www.microsoft.com/resources/...Windows/XP/all/reskit/en-us/prdk_tel_vhnh.asp
http://www.modemsite.com/56k/xpdevmgr.asp

regards,
ssg MS-MVP
pronetworks.org