Hi RAH,
Thank you for posting!
Windows XP has a utility named System Configuration Utility (MSCONFIG)
which can be used to troubleshoot startup problem like this.
1. Click Start (menu), Point to Run (menu) and then type "MSCONFIG"
(without quotation marks) and then press OK to start the System
Configuration Utility.
Note: To create a clean environment for troubleshooting, you must be logged
on as an administrator or a member of the Administrators group in order to
complete this procedure. If your computer is connected to a network,
network policy settings might also prevent you from completing this
procedure.
2. On the Services (tab), check Hide All Microsoft Services (option) and
then uncheck all items in the list.
3. On the Startup (tab), uncheck all items in the list.
4. Click Ok (button) and then restart the machine.
5. After Windows starts, determine whether the symptoms are still present.
6. If the problem is solved, please go back to MSCONFIG to check some
checkbox and try again until we find the cause of your problem.
7. If the problem occurs with MSCONFIG in a Clean Boot Environment, then it
may be driver related, and we would need to start disabling non-critical
devices in Device Manager, like sound, external devices, modems, etc...
For more information about clean boot, please refer to KB article Q310353:
How to Perform a Clean Boot in Windows XP
(
http://support.microsoft.com/default.aspx?kbid=310353)
I hope that it is helpful.
Have a nice day!
Thanks & Regards,
Feng Mao [MSFT], MCSE
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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--------------------
| From: "RAH" <
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Subject: Modem Calling
| Date: Thu, 5 Aug 2004 10:51:13 +0100
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[email protected]>
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|
| When I boot windows XP Home, before the log-in screen comes up something
| from one on the start up files communicates with my external serial modem
| (USR 56k Message Modem) causing the "TR" light to come on. When I then
| log-in and try to dial up I get a RAS error 633.
|
| What would be the best way to determine what in the startup process is
| communicating with the modem and how might I disable it?
|
| This has only recently started happening and I can solve it my turning
modem
| off and on again.
|
| Many thanks,
|
| RAH
|
|
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|
