Don't panic about your computer, if you can connect to any
part of the Internet. For the past week the Internet has
been hosed.
--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
message |
| >-----Original Message-----
| >Brett wrote:
| >
| >> I am having trouble connecting to the internet as of 2
| >> days ago with my other computer which is a hewlett
| >> packard. I called up AOL and they said the problem was
| >> most likely me needing to reinstall my dial-up
| networking
| >> files. They said to call HP, but my computer isnt
| under
| >> warrenty any longer so i doubt they would help me for
| >> free. Can anyone assist me in reinstalling the dialup
| >> networking files?
| >
| >Most of the time when a Windows machine can no longer
| connect to the
| >Internet it is due to spyware and other malware on the
| computer.
| >First,do the normal troubleshooting:
| >
| >Scan with a current antivirus program (meaning a version
| not earlier
| >than 2002 and using updated virus definitions). Then
| remove spyware
| >with Spybot Search & Destroy from
www.safer-
| networking.org and Ad-aware
| >from
www.lavasoftusa.com. Be sure to update these
| programs before
| >running them. These programs are free, so run them both
| since they
| >complement each other. It is best to run antivirus and
| spyware removal
| >tools in Safe Mode. You may also need to run CWShredder
| from
| >
http://www.spywareinfo.com/~merijn/index.html . Please
| read the
| >instructions carefully.
| >
| >If that doesn't help, check that the flat phone cable is
| securely in
| >your modem and in the wall jack. Try a different phone
| cable. Test your
| >modem with Hyperterminal (dial a phone number different
| from the one
| >you use to connect, obviously, like a cell phone or
| second number).
| >Finally, you cannot uninstall TCP/IP in XP, but you can
| use the
| >NetShell(netsh) utility to reset TCP/IP. When command is
| executed, it
| >rewrites registry keys that are used by the TCP/IP stack.
| >
| >Here is a link to the MS Knowledge Base article. Note
| that the url wraps
| >in my newsreader and you'll need to enter it into your
| browser's
| >addressbar on one line:
| >
| >
http://support.microsoft.com
| >default.aspx?scid=KB;EN-US;Q299357&ID=KB;EN-US;Q299357
| >
| >But do try the cleanup first.
| >
| >Malke
| >--
| >MS MVP - Windows Shell/User
| >Elephant Boy Computers
| >
www.elephantboycomputers.com
| >"Don't Panic!"
| >.
| >
|
|
| Alright, thanks, but if none of this works what is my
| next step to fix the problem?
