Missing XP file (MAPISRVR.EXE)

[DaveL]

Hi All

My PC (running Windows XP Home) crashed a couple of times
recently due to a hardware fault. This is now sorted but
in the last few days the system has begun to run very
slowly.

I use fully updated Norton security products (anti-virus,
firewall, Utilities etc). When I ran Norton Utilities to
find/fix problems it uncovered a bunch of broken links,
registry errors etc, most of which it fixed. However,
one message tells me that I have a missing file, "Missing
file C:\Windows\System32\MAPISRVR.EXE cannot access a
necessary file gapi32.dll".

I have tried searching the HDD and the XP CD-ROM, but
cannot find the file to solve the error. The system was
still very unstable, so I reinstalled XP as an 'over-the-
top' dynamic install to try and fix the error. The
system is better, but still slow and it has not fixed the
missing file. I am now stuck on what my next move might
be...any suggestions?

Thanks in advance

Dave

 

[Carey Frisch [MVP]]

Well, is your computer running fine? There are minor quirks with
Norton's WinDoctor program reporting missing files that are actually
installed correctly. I would ignore the WinDoctor report.

Here is an example:

Error Message: <Systemroot>\System32\Mapisrvr.exe Cannot
Access a Necessary File, "Gapi32.dll"
http://support.microsoft.com/default.aspx?scid=kb;en-us;320550

WinDoctor cannot fix the error "'C:\WINNT\System32\MAPISRVR.EXE'
cannot access a necessary file 'Gapi32.dll'"
http://service4.symantec.com/SUPPOR...7607b31f7355c0e2882569c4004da492?OpenDocument

The gapi32.dll file can be found on your Microsoft Office
installation CD.

Utilize the following utility programs, at least monthly, in this order:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------


| Hi All
|
| My PC (running Windows XP Home) crashed a couple of times
| recently due to a hardware fault. This is now sorted but
| in the last few days the system has begun to run very
| slowly.
|
| I use fully updated Norton security products (anti-virus,
| firewall, Utilities etc). When I ran Norton Utilities to
| find/fix problems it uncovered a bunch of broken links,
| registry errors etc, most of which it fixed. However,
| one message tells me that I have a missing file, "Missing
| file C:\Windows\System32\MAPISRVR.EXE cannot access a
| necessary file gapi32.dll".
|
| I have tried searching the HDD and the XP CD-ROM, but
| cannot find the file to solve the error. The system was
| still very unstable, so I reinstalled XP as an 'over-the-
| top' dynamic install to try and fix the error. The
| system is better, but still slow and it has not fixed the
| missing file. I am now stuck on what my next move might
| be...any suggestions?
|
| Thanks in advance
|
| Dave

 

[DaveL]

Carey
Many thanks for the response, a sanity check is always
welcome. The PC appears to be behaving if a little
slower than before, but I will follow up the links you
gave and try a bit of education.
Dave