Missing or damaged Registry Keys

[Debbie]

Hi,

For some reason when I go into Norton Antivirus to run a
scan it states that it has been turned off and there's an
error. I've uninstalled it and reinstalled it, but it
keeps coming up whenever I turn it back on. It states
that the "Registry Keys are missing or damaged" or that
I've upgraded to another version of windows. I have
Windows XP and I haven't upgraded at all. I'm not sure
what happened. Can anyone tell me how to fix this
problem.

Thanks,

Debbie

 

[Guest]

when you boot windows xp during the start up hit f8, and thers some options to load, hit load last known good configuration , and see if that should load your registry keys right...another good trouble shooter is to reinstall after that fact and see if your antivirus program is the fault