missing icons in help system

G

Guest

When I use the Windows Help and Support, I find that a lot of the icons
(especially the one that you click to expand a help section) appear as place
holders that say "show content" rather that the actual icon. The icons appear
like when an image is not available on a web page (the red X in a box).
 
A

Andre Da Costa[ActiveWin]

Make sure you are connected to the Internet and your browser is not working
in off line mode. Sounds like you are trying access Help Content, portions
of which have to be downloaded.
 
C

Chad Harris

Stuart --

Try

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

If you know it worked at a certain, point try system restore points to when
it did.

If this doesn't work Use Startup Repair:

**Startup Repair**

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

Note The computer must be configured to start from a CD or from a DVD. For
information about how to configure the computer to start from a CD or from a
DVD, see the information that came with the computer.
2. Restart the computer. To do this, click Start, click the arrow next to
the Lock button, and then click Restart.

This usually means that you enter bios setup by whatever key or keys
(sometimes there is more than one key that will do it for your model--go to
pc manufacturer site) and configure CD to be first in the boot order.

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Note If you cannot restart the computer by using this method, use the power
button to turn off the computer. Then, turn the computer back on.

3. Set your language preference, and then click Next.

Note In most cases, the startup repair process starts automatically, and you
do not have the option to select it in the System Recovery Options menu.

4. Click Repair your computer.

5. In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.

6. In the System Recovery Options menu, click Startup Repair to start the
repair process.

7. When the repair process is complete, click Finish.

Additional References for Startup Repair With Screenshots:

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore

Good luck,

CH
 
G

Guest

I turned off the Online option and the icons are still missing.
Thanks for the suggestion anyway.
 
G

Guest

I have the same problem.

Running in both online and offline mode. Just started happening today, 3
weeks after I installed Vista.

I've run SFC, CHKDSK, Startup Repair; none of which have fixed the problem.
 
G

Guest

I ended up just reinstalling Vista to solve the problem for me.
The I checked to see if the help icons disappeared after I reinstalled
each of my applications one at a time, thinking that some application
had caused the icon problem, but none of them did. Hopefully the
problem won't come back.
 
J

Julian

I had this problem some time back and fixed it thanks to info somewhere I've
forgotten - I think I reported on it hereabouts...worth searching but it's
quicker for me to copy/paste the contents of the regfile for you... caveat
user of course!

The file I downloaded is called pngasso_vista.reg (in case you want to
Google it)... take the following text (copied from that file) and paste it
into notepad and save as ".reg" then double-click and load it into/merge it
with the registry (you will probably need to approve via UAC) to restore
appropriate associations

Ah... I see the appropriate credit is in the text... well done Ramesh!

Julian

*******

Windows Registry Editor Version 5.00

;PNG file association fix for Windows Vista
;Created on May 17, 2007 by Ramesh Srinivasan

[HKEY_CLASSES_ROOT\.png]
@="pngfile"
"Content Type"="image/png"
"PerceivedType"="image"

[HKEY_CLASSES_ROOT\.png\PersistentHandler]
@="{098f2470-bae0-11cd-b579-08002b30bfeb}"

[HKEY_CLASSES_ROOT\pngfile]
@="PNG Image"
"EditFlags"=dword:00010000
"FriendlyTypeName"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,\
00,6f,00,6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,\
32,00,5c,00,73,00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,\
00,2c,00,2d,00,33,00,30,00,35,00,39,00,38,00,00,00
"ImageOptionFlags"=dword:00000003

[HKEY_CLASSES_ROOT\pngfile\CLSID]
@="{25336920-03F9-11cf-8FD0-00AA00686F13}"

[HKEY_CLASSES_ROOT\pngfile\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,00,6d,00,\
61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,38,\
00,33,00,00,00

[HKEY_CLASSES_ROOT\pngfile\shell]

[HKEY_CLASSES_ROOT\pngfile\shell\open]
"MuiVerb"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\
69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\
00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,47,00,61,00,6c,00,6c,00,65,00,\
72,00,79,00,5c,00,70,00,68,00,6f,00,74,00,6f,00,76,00,69,00,65,00,77,00,65,\
00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,34,00,33,00,00,00

[HKEY_CLASSES_ROOT\pngfile\shell\open\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\
6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\
00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\
25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\
00,74,00,6f,00,20,00,47,00,61,00,6c,00,6c,00,65,00,72,00,79,00,5c,00,50,00,\
68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,\
00,6c,00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,\
77,00,5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,\
00,25,00,31,00,00,00

[HKEY_CLASSES_ROOT\pngfile\shell\open\DropTarget]
"Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}"

[HKEY_CLASSES_ROOT\pngfile\shell\printto]

[HKEY_CLASSES_ROOT\pngfile\shell\printto\command]
@=hex(2):22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\
00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,\
75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,22,00,20,\
00,22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\
25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,\
00,69,00,6d,00,67,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,22,00,2c,00,49,00,\
6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,5f,00,50,00,72,00,69,00,6e,\
00,74,00,54,00,6f,00,20,00,2f,00,70,00,74,00,20,00,22,00,25,00,31,00,22,00,\
20,00,22,00,25,00,32,00,22,00,20,00,22,00,25,00,33,00,22,00,20,00,22,00,25,\
00,34,00,22,00,00,00

[HKEY_CLASSES_ROOT\pngfile\shellex]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content
Type\image/x-png]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\image/x-png]
"Extension"=".png"
"Image Filter CLSID"="{A3CCEDF7-2DE2-11D0-86F4-00A0C913F750}"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content
Type\image/x-png\Bits]
"0"=hex:08,00,00,00,ff,ff,ff,ff,ff,ff,ff,ff,89,50,4e,47,0d,0a,1a,0a

[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\image/png]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\image/png]
"Extension"=".png"
"Image Filter CLSID"="{A3CCEDF7-2DE2-11D0-86F4-00A0C913F750}"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content
Type\image/png\Bits]
"0"=hex:08,00,00,00,ff,ff,ff,ff,ff,ff,ff,ff,89,50,4e,47,0d,0a,1a,0a

[HKEY_CLASSES_ROOT\CLSID\{A3CCEDF7-2DE2-11D0-86F4-00A0C913F750}]
@="CoPNGFilter Class"
 

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