Missing Emails - Exchange

[Jason737]

I have a user who uses two computers at different times through out the day.
One has Outlook 2003 and the other 2007. Both are set up to use Cached
Exchange Mode accessing an Exchange 2003 server.. When the user views email
on one computer, then goes to the other computer and opens up Outlook, some
of the emails are not there and vice versa. My first thought was that there's
not a copy being left on the server. However, I do not see a setting for this
like you have on a pop3 setup for instance. I know that more detailed info
will probably be needed to get an answer here. Just let me know and I will
supply any additional details. Any help on this would be greatly appreciated.

Thanks

 

[Milly Staples [MVP - Outlook]]

One additional thing to remember is that Outlook 2003 and 2007 use a
different method for indexing the mailbox which could account for some of
the issue. Using a single version of Outlook with the mailbox would
probably clear up the issue after deleting both mailbox contents and
allowing Exchange to rebuild each one.

--
Milly Staples [MVP - Outlook]

ALWAYS post your Outlook version!
Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


I have a user who uses two computers at different times through out the day.
One has Outlook 2003 and the other 2007. Both are set up to use Cached
Exchange Mode accessing an Exchange 2003 server.. When the user views email
on one computer, then goes to the other computer and opens up Outlook, some
of the emails are not there and vice versa. My first thought was that
there's
not a copy being left on the server. However, I do not see a setting for
this
like you have on a pop3 setup for instance. I know that more detailed info
will probably be needed to get an answer here. Just let me know and I will
supply any additional details. Any help on this would be greatly
appreciated.

Thanks

 

[Fuzzy Logic]

I have a user who uses two computers at different times through out the
day. One has Outlook 2003 and the other 2007. Both are set up to use
Cached Exchange Mode accessing an Exchange 2003 server.. When the user
views email on one computer, then goes to the other computer and opens
up Outlook, some of the emails are not there and vice versa. My first
thought was that there's not a copy being left on the server. However, I
do not see a setting for this like you have on a pop3 setup for
instance. I know that more detailed info will probably be needed to get
an answer here. Just let me know and I will supply any additional
details. Any help on this would be greatly appreciated.

Check if the messages are there in OWA. If they are then it's likely a corrupt local cache copy. Close Outlook on
the system that is not seeing the messages, delete/rename the OST file and restart Outlook. This will recreate
the local cached copy and the messages hopefully will be there.

 

[Jason737]

I have a user who uses two computers at different times through out the day.
One has Outlook 2003 and the other 2007. Both are set up to use Cached
Exchange Mode accessing an Exchange 2003 server.. When the user views email
on one computer, then goes to the other computer and opens up Outlook, some
of the emails are not there and vice versa. My first thought was that there's
not a copy being left on the server. However, I do not see a setting for this
like you have on a pop3 setup for instance. I know that more detailed info
will probably be needed to get an answer here. Just let me know and I will
supply any additional details. Any help on this would be greatly appreciated.

Thanks

 

[Jason737]

I have a user who uses two computers at different times through out the day.
One has Outlook 2003 and the other 2007. Both are set up to use Cached
Exchange Mode accessing an Exchange 2003 server.. When the user views email
on one computer, then goes to the other computer and opens up Outlook, some
of the emails are not there and vice versa. My first thought was that there's
not a copy being left on the server. However, I do not see a setting for this
like you have on a pop3 setup for instance. I know that more detailed info
will probably be needed to get an answer here. Just let me know and I will
supply any additional details. Any help on this would be greatly appreciated.

Thanks

Deleting the >OST files did it. I have 2007 on both machines now and all
looks well. Thank you to all who replied to my question. Very helpful!!