Missing email in cached exchange mode

[Brian]

Hi,

I have a client running Outlook 2003 connecting to a server running Exchange
Server Enterprise 2000. When I enable cached exchange mode only emails older
than 3 weeks i showing up in the inbox. The problem is only in the inbox.
When I then disable exchange mode all the emails reappear in the inbox.

Last week I had a similar case and i resolved it by exporting all the users
email to a .pst file. Deleting the user and the users mailbox. Created the
user and mailbox again and imported the email. But I hope there is some
easier way to fix this.

I have also tried disabling cached mode, deleting the .ost file(s),
reenabling cached mode - but with no luck.

I hope someone can help me.

Best Regards

Brian

 

[john.demerjian]

Brian

Try recreating this user's config on your own system. Log on as them,
enable cached mode, etc. This eliminates their computer and its config
as a variable. I bet a new Windows Profile does the trick, but that is
a long shot guess. This approach may not give you the answer, but it
will give you more info.

 

[john.demerjian]

Brian

Try recreating this user's config on your own system. Log on as them,
enable cached mode, etc. This eliminates their computer and its config
as a variable. I bet a new Windows Profile does the trick, but that is
a long shot guess. This approach may not give you the answer, but it
will give you more info.

 

[Brian]

Hi John,

I can recreate the problem on another computer. It seems that it is on the
server or maybe a mail in the inbox that is the problem. I will experiment a
bit more and post again.

-Brian

 

[Brian]

Hi again,

I have found the problem. It was an email with an attached word document
which could not open, could not be saved and could not be forwarded. But
when I deleted it - the cached exchange mode started working again.

Best Regards

Brian