Missing DVD-drives

[Jens Thorsen]

My computer has suddenly stopped recognizing my two DVD-drives.

The device manager shows two yellow exclamation marks and when I try to
update the driver I get the message:



"Windows cannot initialize the device driver for this hardware. (Code 37)"



I have tried to uninstall the two DVD-drives and reboot the computer.
Windows XP professional recognizes the two drives correctly but the problem
remains.



The two DVD-drives are:



Pioneer DVD-RW DVR-106D



Samsung DVD-ROM SD-616



Up to now I have never had any problems with the drives.



Can someone help me?



Jens Th.

 

[Shenan Stanley]

My computer has suddenly stopped recognizing my two DVD-drives.

The device manager shows two yellow exclamation marks and when I try
to update the driver I get the message:

"Windows cannot initialize the device driver for this hardware. (Code
37)"
I have tried to uninstall the two DVD-drives and reboot the computer.
Windows XP professional recognizes the two drives correctly but the
problem remains.
The two DVD-drives are:
Pioneer DVD-RW DVR-106D
Samsung DVD-ROM SD-616
Up to now I have never had any problems with the drives.

Can someone help me?

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.



Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)

 

[Jens Thorsen]

Hi Shenan,

thanks a lot. My drives are now working again.

Jens