Missing DLL file

[Kevin Nelson]

Hello, I've been handed a problem and I'm not sure how to go about fixing
it. A friend's computer suddenly stopped booting up. She received a message
stating that the "shell32.dll file was missing or corrupt". Now I found a
site that has downloads of dll files and they have the one that she is
having a problem with. My questions: will the computer start working if I
save the file to floppy, boot with a win98 disk, copy the file to her
winnt/system32 folder? She is running win2000, can I boot with the win98
disk and copy the file from the win2000 cd to her winnt/system32 folder? Can
I boot from the win2000 cd and select repair and have it fill in what is
missing?

Thanks
Kevin

 

[Pegasus \(MVP\)]

Hello, I've been handed a problem and I'm not sure how to go about fixing
it. A friend's computer suddenly stopped booting up. She received a message
stating that the "shell32.dll file was missing or corrupt". Now I found a
site that has downloads of dll files and they have the one that she is
having a problem with. My questions: will the computer start working if I
save the file to floppy, boot with a win98 disk, copy the file to her
winnt/system32 folder? She is running win2000, can I boot with the win98
disk and copy the file from the win2000 cd to her winnt/system32 folder? Can
I boot from the win2000 cd and select repair and have it fill in what is
missing?

Thanks
Kevin


---

Why would you want to download this file when it's already in the
i386 folder of her Win2000 installation CD?

Your suggested solution will probably not work, for these reasons:
- Most likely her drive C: is an NTFS partition. You won't be able
to see it with a Win98 boot disk.
- The file, in its expanded form, is 2.4 MBytes in size. It won't fit
onto a floppy disk.

You might be better off by booting off her Win2000 CD, then
selecting "Repair" when prompted.

 

[Kevin Nelson]

Thank you, now once again I will look like a genius. Do you know what might
corrupt or delete that particular file?

Kevin

 

[Pegasus \(MVP\)]

- Virus infection?
- Hacker activity?
- A glitch?

(your guess is as good as mine)

 

[George Hester]

It is probably not the file that is corrupt but something that is using it that is corrupt. Like a Browser Helper Object.