Microsoft Windows Installer 3.1

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

In Automatic Updates, I have my system set to notify me before downloading or
installing updates. My system notified me of the Micosoft Windows Installer
3.1 update. When I clicked on the update icon in the system tray to start
the download, the notification icon disappeared and the download did not take
place.

How can I get the automatic update to download through "Automatic Updates"
without having to go through the WIndows Update page?
 
Are you super, super sure it did not work? I had the same update show up
this afternoon.
Keep in mind, when you click on the notification, it most likely minimizes
itself to the "notification area".
Clicking on it there, will put it back up-front on your monitor.

What indication did you get that download did not take place? an error
message?
 
Hi Maurice,

No error messages. It minimized but it immediately disappeared. If the
download had taken place, it should have prompted me to install the
update...I have "Automatic Updates" set to notify me before downloading and
to notify me before installing.

I also know that it was not installed because when I go to the Windows
Update page this critical update is listed for me.
 
Darrell said:
In Automatic Updates, I have my system set to notify me before downloading
or
installing updates. My system notified me of the Micosoft Windows
Installer
3.1 update. When I clicked on the update icon in the system tray to start
the download, the notification icon disappeared and the download did not
take
place.
Click to expand...
FWIW exact same symptoms here.
Patrick
 
It was a couple of hours after I started the download that I was prompted to
do the install. It didn't seem so big that should have been the case, but
.... has it prompted you yet?

-karen
 
Hi karen,

No, it has not promted me. FYI, I was alerted to this update yesterday and
tried to download the update yesterday. I was never prompted to install
because the download never started or completed.
 
Hello Darrell,
Locate the log file for Windows Updates & take a look in it for "Error" notations.
Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the last 20-25 lines for that last session-date & paste back into a reply in here. Look for an Error exception at the end, such as 0x.......... Error

For information about how to troubleshoot Windows Update issues, visit the following Microsoft Windows Update Web site:
For Windows XP
<http://v5.windowsupdate.microsoft.com/v5consumer/troubleshoot.aspx>
 
You must make sure these Win XP services are enabled :

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service


Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left.
 
Thanks forthe info Maurice, but my system is already configured for
"Automatic Updating". I have not had any problems in the past with updates
with the way my system is set to receive notification of new updates and
installation of new updates.

XP PRO/SP2 with all updates besides the Windows Installer 3.1 v2 update.
 
Hi Maurice,

This is more than 25 lines...i hope this information helps.

005-05-18 05:20:04-0500 896 b50 WU client persisted 1 download calls
2005-05-18 05:20:04-0500 896 dc WU client executing call
{306D946E-AD80-4EFA-827A-04EE5F99CAE5} of type Download Call
2005-05-18 05:20:04-0500 896 b50 WU client succeeds
CClientCallRecorder::BeginDownloadUpdates from AutomaticUpdates with call id
{306D946E-AD80-4EFA-827A-04EE5F99CAE5}
2005-05-18 05:20:04-0500 896 b50 Successfully initiated download for 1
updates
2005-05-18 05:20:04-0500 896 b50 Successfully initiated download for 1
updates matching criteria 5
2005-05-18 05:20:04-0500 896 dc Dumping out update 1 of 1
2005-05-18 05:20:04-0500 896 dc title = Microsoft Windows Installer 3.1
2005-05-18 05:20:04-0500 896 dc dumping updateId
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.100 bundling 1 updates
2005-05-18 05:20:04-0500 896 dc bundled update No. 1 is
{F2FCA9BF-05AD-460A-977C-355CE5734118}.100
2005-05-18 05:20:18-0500 896 dc WU client calls back to download call
{306D946E-AD80-4EFA-827A-04EE5F99CAE5} with code Call progress and error 0
2005-05-18 05:20:19-0500 896 704 AU received event of 0
2005-05-18 05:25:18-0500 2852 698 Out of proc datastore is shutting down
2005-05-18 05:25:19-0500 2852 698 Out of proc datastore is now inactive
2005-05-18 07:20:06-0500 3976 7f4 Trying to make out of proc datastore active
2005-05-18 07:20:07-0500 3976 7f4 Out of proc datastore is now active
2005-05-18 07:25:23-0500 3976 7f4 Out of proc datastore is shutting down
2005-05-18 07:25:24-0500 3976 7f4 Out of proc datastore is now inactive
2005-05-18 09:02:42-0500 896 390 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{A0724B8B-36E1-4D01-819C-B41BF132219F}.bin for reading.
2005-05-18 09:02:44-0500 3764 a14 Trying to make out of proc datastore active
2005-05-18 09:02:45-0500 3764 a14 Out of proc datastore is now active
2005-05-18 09:02:45-0500 896 390 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 09:02:45-0500 896 390 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 09:02:45-0500 896 390 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 09:02:45-0500 896 390 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 09:02:45-0500 896 390 URL for server is
http://v5stats.windowsupdate.microsoft.com/ReportingWebService/ReportingWebService.asmx
2005-05-18 09:02:45-0500 896 390 Trying to upload 1 events using cached
cookie.
2005-05-18 09:02:58-0500 896 390 DetectCompressionType returning type 0,
hr=0x1
2005-05-18 09:02:58-0500 896 390 Successfully uploaded 1 events.
2005-05-18 09:02:58-0500 896 390 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{A0724B8B-36E1-4D01-819C-B41BF132219F}.bin.
2005-05-18 09:07:45-0500 3764 a14 Out of proc datastore is shutting down
2005-05-18 09:07:47-0500 3764 a14 Out of proc datastore is now inactive
2005-05-18 12:20:37-0500 1908 be0 Trying to make out of proc datastore active
2005-05-18 12:20:40-0500 1908 be0 Out of proc datastore is now active
2005-05-18 12:25:55-0500 1908 be0 Out of proc datastore is shutting down
2005-05-18 12:25:57-0500 1908 be0 Out of proc datastore is now inactive
2005-05-18 14:31:26-0500 3868 778 Trying to make out of proc datastore active
2005-05-18 14:31:28-0500 3868 778 Out of proc datastore is now active
2005-05-18 14:31:28-0500 896 578 WU client succeeds
CClientCallRecorder::EnumerateService
2005-05-18 14:31:33-0500 896 6f0 WU client succeeds
CClientCallRecorder::EnumerateService
2005-05-18 14:31:41-0500 1472 ac8 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-05-18 14:31:42-0500 1472 ac8 WinInet: Server file is not newer.
Skipping download.
2005-05-18 14:31:42-0500 1472 ac8 Successfully refreshed Redirector cab.
2005-05-18 14:31:42-0500 1472 ac8 WinInet: Server file is not newer.
Skipping download.
2005-05-18 14:31:44-0500 1472 ac8 WinInet: Download speed is 19729 bytes/sec
2005-05-18 14:31:44-0500 1472 ac8 WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
2005-05-18 14:31:44-0500 1472 ac8 Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2005-05-18 14:31:45-0500 1472 ac8 Section name: cdm: Index: 0
2005-05-18 14:31:45-0500 1472 ac8 Section name: iuengine: Index: 1
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuapi: Index: 2
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuauclt: Index: 3
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuauclt1: Index: 4
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuaucpl: Index: 5
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuaueng_WebSetup: Index: 6
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuaueng1: Index: 7
2005-05-18 14:31:45-0500 1472 ac8 Section name: wuauserv_WebSetup: Index: 8
2005-05-18 14:31:45-0500 1472 ac8 Section name: wucltui: Index: 9
2005-05-18 14:31:45-0500 1472 ac8 Section name: wups: Index: 10
2005-05-18 14:31:45-0500 1472 ac8 Section name: winhttp: Index: 11
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:31:45-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2005-05-18 14:31:45-0500 1472 ac8 Binary: C:\WINDOWS\system32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:16-0500 896 2c4 WU client succeeds
CClientCallRecorder::EnumerateService
2005-05-18 14:32:24-0500 1472 ac8 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-05-18 14:32:24-0500 1472 ac8 WinInet: Server file is not newer.
Skipping download.
2005-05-18 14:32:24-0500 1472 ac8 Successfully refreshed Redirector cab.
2005-05-18 14:32:25-0500 1472 ac8 WinInet: Server file is not newer.
Skipping download.
2005-05-18 14:32:26-0500 1472 ac8 WinInet: Download speed is 21634 bytes/sec
2005-05-18 14:32:26-0500 1472 ac8 WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
2005-05-18 14:32:27-0500 1472 ac8 Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2005-05-18 14:32:27-0500 1472 ac8 Section name: cdm: Index: 0
2005-05-18 14:32:27-0500 1472 ac8 Section name: iuengine: Index: 1
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuapi: Index: 2
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuauclt: Index: 3
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuauclt1: Index: 4
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuaucpl: Index: 5
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuaueng_WebSetup: Index: 6
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuaueng1: Index: 7
2005-05-18 14:32:27-0500 1472 ac8 Section name: wuauserv_WebSetup: Index: 8
2005-05-18 14:32:27-0500 1472 ac8 Section name: wucltui: Index: 9
2005-05-18 14:32:27-0500 1472 ac8 Section name: wups: Index: 10
2005-05-18 14:32:27-0500 1472 ac8 Section name: winhttp: Index: 11
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:27-0500 1472 ac8 Required Version for binary
C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2005-05-18 14:32:27-0500 1472 ac8 Binary: C:\WINDOWS\system32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 14:32:33-0500 896 2c4 WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
{C30D430A-2ADE-45BF-8C94-659CB1A95836}
2005-05-18 14:32:33-0500 896 390 WU client executing call
{C30D430A-2ADE-45BF-8C94-659CB1A95836} of type Search Call
2005-05-18 14:32:35-0500 896 390 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 14:32:36-0500 896 390 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 14:32:44-0500 896 390 Add header for accept-encoding: xpress
succeeded
2005-05-18 14:32:59-0500 896 390 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 14:32:59-0500 896 390 Add header for accept-encoding: xpress
succeeded
2005-05-18 14:33:01-0500 896 390 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 14:33:02-0500 896 390 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 14:33:02-0500 896 390 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 14:33:02-0500 896 390 Add header for accept-encoding: xpress
succeeded
2005-05-18 14:33:02-0500 896 390 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 14:33:03-0500 896 390 WU client add update
{76BAACDD-634F-487D-AC52-33CD061B49E7}.100 to search result
2005-05-18 14:33:03-0500 896 390 WU client add update
{AC94DB3B-E1A8-4E92-9FD0-E86F355E6A44}.100 to search result
2005-05-18 14:33:03-0500 896 390 DeviceStatus: 0x180200a,
DeviceProblemNumber: 00000000
2005-05-18 14:33:03-0500 896 390 WU client add update
{05AD1F15-65E0-41AA-A498-3FBF090A2287}.100 to search result
2005-05-18 14:33:03-0500 896 390 WU client add update
{8992C33E-AB76-4DFB-9AF0-0FD471338F32}.100 to search result
2005-05-18 14:33:03-0500 896 390 WU client add update
{22FF4955-6154-4479-9A8F-32EC81A096D7}.100 to search result
2005-05-18 14:33:03-0500 896 390 WU client add update
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.100 to search result
2005-05-18 14:33:03-0500 896 390 WU client found 6 updates and 10
categories in search
2005-05-18 14:33:03-0500 896 390 WU client finished Searching for update
2005-05-18 14:33:03-0500 896 604 WU client calls back to search call
WindowsUpdate with code Call complete and error 0
2005-05-18 14:33:03-0500 896 604 WU client completed and deleted call
{C30D430A-2ADE-45BF-8C94-659CB1A95836}
2005-05-18 14:33:08-0500 896 604 REPORT EVENT:
{AD697A65-A162-471A-BC0E-BEC61062BD5B} 462 2005-05-18
14:33:03-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2005-05-18 14:33:08-0500 896 604 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{A0724B8B-36E1-4D01-819C-B41BF132219F}.bin for writing.
2005-05-18 14:38:03-0500 3868 778 Out of proc datastore is shutting down
2005-05-18 14:38:04-0500 3868 778 Out of proc datastore is now inactive
2005-05-18 15:29:39-0500 896 d48 ISusInternal API failed
CClientCallRecorder::DisconnectCall with error 0x8024000c
2005-05-18 15:29:39-0500 1472 ac8 ISusInternal::DisconnectCall failed,
hr=8024000C
2005-05-18 17:20:56-0500 3160 e6c Trying to make out of proc datastore active
2005-05-18 17:20:56-0500 3160 e6c Out of proc datastore is now active
2005-05-18 17:26:08-0500 3160 e6c Out of proc datastore is shutting down
2005-05-18 17:26:09-0500 3160 e6c Out of proc datastore is now inactive
2005-05-18 18:22:24-0500 1844 c44 Trying to make out of proc datastore active
2005-05-18 18:22:24-0500 1844 c44 Out of proc datastore is now active
2005-05-18 18:22:24-0500 896 b50 WU client succeeds
CClientCallRecorder::EnumerateService
2005-05-18 18:22:26-0500 896 62c WU client succeeds
CClientCallRecorder::EnumerateService
2005-05-18 18:22:29-0500 3384 d30 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-05-18 18:22:29-0500 3384 d30 WinInet: Server file is not newer.
Skipping download.
2005-05-18 18:22:29-0500 3384 d30 Successfully refreshed Redirector cab.
2005-05-18 18:22:30-0500 3384 d30 WinInet: Server file is not newer.
Skipping download.
2005-05-18 18:22:30-0500 3384 d30 WinInet: Download speed is 82028 bytes/sec
2005-05-18 18:22:30-0500 3384 d30 WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
2005-05-18 18:22:30-0500 3384 d30 Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2005-05-18 18:22:30-0500 3384 d30 Section name: cdm: Index: 0
2005-05-18 18:22:30-0500 3384 d30 Section name: iuengine: Index: 1
2005-05-18 18:22:30-0500 3384 d30 Section name: wuapi: Index: 2
2005-05-18 18:22:30-0500 3384 d30 Section name: wuauclt: Index: 3
2005-05-18 18:22:30-0500 3384 d30 Section name: wuauclt1: Index: 4
2005-05-18 18:22:30-0500 3384 d30 Section name: wuaucpl: Index: 5
2005-05-18 18:22:30-0500 3384 d30 Section name: wuaueng_WebSetup: Index: 6
2005-05-18 18:22:30-0500 3384 d30 Section name: wuaueng1: Index: 7
2005-05-18 18:22:30-0500 3384 d30 Section name: wuauserv_WebSetup: Index: 8
2005-05-18 18:22:30-0500 3384 d30 Section name: wucltui: Index: 9
2005-05-18 18:22:30-0500 3384 d30 Section name: wups: Index: 10
2005-05-18 18:22:30-0500 3384 d30 Section name: winhttp: Index: 11
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:30-0500 3384 d30 Required Version for binary
C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2005-05-18 18:22:30-0500 3384 d30 Binary: C:\WINDOWS\system32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 18:22:40-0500 896 62c WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
{3F5A7BAF-1D86-4DD9-9D26-F29772F156B6}
2005-05-18 18:22:40-0500 896 dc WU client executing call
{3F5A7BAF-1D86-4DD9-9D26-F29772F156B6} of type Search Call
2005-05-18 18:22:42-0500 896 dc PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 18:22:43-0500 896 dc PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 18:22:48-0500 896 dc Add header for accept-encoding: xpress
succeeded
2005-05-18 18:23:01-0500 896 dc DetectCompressionType returning type 1,
hr=0x0
2005-05-18 18:23:02-0500 896 dc Add header for accept-encoding: xpress
succeeded
2005-05-18 18:23:03-0500 896 dc DetectCompressionType returning type 1,
hr=0x0
2005-05-18 18:23:04-0500 896 dc PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 18:23:04-0500 896 dc PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 18:23:04-0500 896 dc Add header for accept-encoding: xpress
succeeded
2005-05-18 18:23:04-0500 896 dc DetectCompressionType returning type 1,
hr=0x0
2005-05-18 18:23:05-0500 896 dc WU client add update
{76BAACDD-634F-487D-AC52-33CD061B49E7}.100 to search result
2005-05-18 18:23:05-0500 896 dc WU client add update
{AC94DB3B-E1A8-4E92-9FD0-E86F355E6A44}.100 to search result
2005-05-18 18:23:05-0500 896 dc DeviceStatus: 0x180200a,
DeviceProblemNumber: 00000000
2005-05-18 18:23:05-0500 896 dc WU client add update
{05AD1F15-65E0-41AA-A498-3FBF090A2287}.100 to search result
2005-05-18 18:23:05-0500 896 dc WU client add update
{8992C33E-AB76-4DFB-9AF0-0FD471338F32}.100 to search result
2005-05-18 18:23:05-0500 896 dc WU client add update
{22FF4955-6154-4479-9A8F-32EC81A096D7}.100 to search result
2005-05-18 18:23:05-0500 896 dc WU client add update
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.100 to search result
2005-05-18 18:23:05-0500 896 dc WU client found 6 updates and 10
categories in search
2005-05-18 18:23:05-0500 896 dc WU client finished Searching for update
2005-05-18 18:23:05-0500 896 dc WU client calls back to search call
WindowsUpdate with code Call complete and error 0
2005-05-18 18:23:05-0500 896 dc WU client completed and deleted call
{3F5A7BAF-1D86-4DD9-9D26-F29772F156B6}
2005-05-18 18:23:10-0500 896 dc REPORT EVENT:
{40EE7DE1-DB32-448E-A836-C461C8373ED7} 463 2005-05-18
18:23:05-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2005-05-18 18:23:21-0500 896 1c8 ISusInternal API failed
CClientCallRecorder::DisconnectCall with error 0x8024000c
2005-05-18 18:23:21-0500 3384 d30 ISusInternal::DisconnectCall failed,
hr=8024000C
2005-05-18 18:28:05-0500 1844 c44 Out of proc datastore is shutting down
2005-05-18 18:28:06-0500 1844 c44 Out of proc datastore is now inactive
 
Very quick note, Darrell. When you saw notification, did you click on the icon and do something? you didn't press the X button did you?
Yes, automatic updates did indeed connect, and it did download some stuff.
This will take a while to digest. Hope to get back later.
 
See extract from log.......

2005-05-18 20:12:33+0100 956 1f8 Service Main starts
2005-05-18 20:12:33+0100 956 1f8 Using BatchFlushAge = 20878.
2005-05-18 20:12:33+0100 956 1f8 Using SamplingValue = 826.
2005-05-18 20:12:33+0100 956 1f8 Successfully loaded event namespace
dictionary.
2005-05-18 20:12:34+0100 956 1f8 Successfully loaded client event namespace
descriptor.
2005-05-18 20:12:34+0100 956 1f8 Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
2005-05-18 20:12:34+0100 956 1f8 Successfully initialized NT event logger.
2005-05-18 20:12:34+0100 956 1f8 Successfully initialized event uploader 0.
2005-05-18 20:12:34+0100 956 1f8 Successfully initialized event uploader 1.
2005-05-18 20:12:35+0100 956 1f8 WU client with version 5.4.3790.2182
successfully initialized
2005-05-18 20:12:35+0100 956 1f8 Service status is now SERVICE_RUNNING
2005-05-18 20:13:20+0100 956 1f8 start delayed initialization of WU client
2005-05-18 20:13:28+0100 956 3c0 Service received connect notification
2005-05-18 20:13:28+0100 3400 d50 Trying to make out of proc datastore
active
2005-05-18 20:13:39+0100 3400 d50 Out of proc datastore is now active
2005-05-18 20:13:39+0100 956 1f8 Client Call Recorder finished delayed
initialization
2005-05-18 20:13:39+0100 956 1f8 Setting next AU detection timeout to
2005-05-18 19:13:39
2005-05-18 20:13:39+0100 956 1f8 AU finished delayed initialization
2005-05-18 20:13:39+0100 956 1f8 AU received event of 1
2005-05-18 20:13:39+0100 956 1f8 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{6CDC2E6D-D529-4E51-857B-3C8ABE89D44C}
2005-05-18 20:13:39+0100 956 d20 WU client executing call
{6CDC2E6D-D529-4E51-857B-3C8ABE89D44C} of type Search Call
2005-05-18 20:13:40+0100 956 d20 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-05-18 20:13:55+0100 956 d20 Successfully refreshed Redirector cab.
2005-05-18 20:14:09+0100 956 d20 Loading inf file
C:\WINDOWS\SoftwareDistribution\SelfUpdate\wusetup.inf
2005-05-18 20:14:10+0100 956 d20 Section name: cdm: Index: 0
2005-05-18 20:14:10+0100 956 d20 Section name: iuengine: Index: 1
2005-05-18 20:14:10+0100 956 d20 Section name: wuapi: Index: 2
2005-05-18 20:14:10+0100 956 d20 Section name: wuauclt: Index: 3
2005-05-18 20:14:10+0100 956 d20 Section name: wuauclt1: Index: 4
2005-05-18 20:14:10+0100 956 d20 Section name: wuaucpl: Index: 5
2005-05-18 20:14:10+0100 956 d20 Section name: wuaueng_SelfUpdate: Index: 6
2005-05-18 20:14:10+0100 956 d20 Section name: wuaueng1: Index: 7
2005-05-18 20:14:10+0100 956 d20 Section name: wucltui: Index: 8
2005-05-18 20:14:10+0100 956 d20 Section name: wups: Index: 9
2005-05-18 20:14:10+0100 956 d20 Section name: wuweb_SelfUpdate: Index: 10
2005-05-18 20:14:10+0100 956 d20 Section name: winhttp: Index: 11
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2005-05-18 20:14:10+0100 956 d20 Binary: C:\WINDOWS\system32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:10+0100 956 d20 Required Version for binary
C:\WINDOWS\system32\wuweb.dll is: 5,4,3790,2182
2005-05-18 20:14:11+0100 956 d20 Binary: C:\WINDOWS\system32\wuweb.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-18 20:14:13+0100 956 d20 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 20:14:13+0100 956 d20 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 20:14:14+0100 956 d20 Add header for accept-encoding: xpress
succeeded
2005-05-18 20:14:17+0100 956 d20 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 20:14:47+0100 956 d20 Add header for accept-encoding: xpress
succeeded
2005-05-18 20:14:48+0100 956 d20 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 20:14:49+0100 956 d20 Add header for accept-encoding: xpress
succeeded
2005-05-18 20:14:53+0100 956 d20 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 20:14:54+0100 956 d20 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-05-18 20:14:54+0100 956 d20 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-05-18 20:14:54+0100 956 d20 Add header for accept-encoding: xpress
succeeded
2005-05-18 20:14:54+0100 956 d20 DetectCompressionType returning type 1,
hr=0x0
2005-05-18 20:14:55+0100 956 d20 WU client add update
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.100 to search result
2005-05-18 20:14:55+0100 956 d20 WU client found 1 updates and 10
categories in search
2005-05-18 20:14:55+0100 956 d20 OS Version = 5.1.2600.2.0.66304
2005-05-18 20:14:55+0100 956 d20 Computer Brand = Gateway
2005-05-18 20:14:55+0100 956 d20 Computer Model = TABOR_II
2005-05-18 20:14:55+0100 956 d20 Bios Revision = 4W4SB0X0.15A.0019.P14
2005-05-18 20:14:55+0100 956 d20 Bios Name = PhoenixBIOS 4.0 Release 6.0
2005-05-18 20:14:55+0100 956 d20 Bios Release Date = 2000-05-09T00:00:00
2005-05-18 20:14:55+0100 956 d20 Locale ID = 1033
2005-05-18 20:14:55+0100 956 d20 ClientVersion: iuengine.dll =
5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuapi.dll = 5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuauclt.exe = 5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuauclt1.exe =
5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuaueng.dll = 5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuaueng1.dll =
5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wuauserv.dll =
5.4.3790.2180
2005-05-18 20:14:55+0100 956 d20 ClientVersion: wucltui.dll = 5.4.3790.2182
2005-05-18 20:14:55+0100 956 d20 WU client finished Searching for update
2005-05-18 20:14:55+0100 956 d20 AU Detection callback: 1 updates detected
2005-05-18 20:14:55+0100 956 d20 Setting next AU detection timeout to
2005-05-19 16:27:26
2005-05-18 20:14:55+0100 956 d20 WU client calls back to search call
AutomaticUpdates with code Call complete and error 0
2005-05-18 20:14:55+0100 956 d20 WU client completed and deleted call
{6CDC2E6D-D529-4E51-857B-3C8ABE89D44C}
2005-05-18 20:15:00+0100 956 70 REPORT EVENT:
{305AA3A1-1760-443C-950E-716B72DCF2C7} 771 2005-05-18 20:14:55+0100 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Agent has finished detecting items.
2005-05-18 20:15:00+0100 956 70 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{840FF964-3FC7-4011-BF98-A271C1353E26}.bin
for writing.
2005-05-18 20:15:00+0100 956 70 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{2973A3FA-C8AD-4C27-B22D-2D1EC1E410AE}.bin
for writing.
2005-05-18 20:15:09+0100 956 1f8 AU received event of 1
2005-05-18 20:15:09+0100 956 1f8 Successfully launched client for directive
4
2005-05-18 20:15:37+0100 956 934 AU Client approved 1 updates for download
2005-05-18 20:15:37+0100 956 934 Found no updates approved for download
matching criteria 0.
2005-05-18 20:15:37+0100 956 934 Found no updates approved for download
matching criteria 1.
2005-05-18 20:15:37+0100 956 934 Found no updates approved for download
matching criteria 2.
2005-05-18 20:15:37+0100 956 934 Found no updates approved for download
matching criteria 3.
2005-05-18 20:15:37+0100 956 934 Found no updates approved for download
matching criteria 4.
2005-05-18 20:15:37+0100 956 d20 WU client executing call
{B8A3B019-A58D-4785-822D-764B6AAFEC79} of type Download Call
2005-05-18 20:15:37+0100 956 d20 Dumping out update 1 of 1
2005-05-18 20:15:37+0100 956 d20 title = Microsoft Windows Installer 3.1
2005-05-18 20:15:37+0100 956 d20 dumping updateId
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.100 bundling 1 updates
2005-05-18 20:15:37+0100 956 d20 bundled update No. 1 is
{F2FCA9BF-05AD-460A-977C-355CE5734118}.100
2005-05-18 20:15:37+0100 956 934 WU client persisted 1 download calls
2005-05-18 20:15:37+0100 956 934 WU client succeeds
CClientCallRecorder::BeginDownloadUpdates from AutomaticUpdates with call id
{B8A3B019-A58D-4785-822D-764B6AAFEC79}
2005-05-18 20:15:37+0100 956 934 Successfully initiated download for 1
updates
2005-05-18 20:15:37+0100 956 934 Successfully initiated download for 1
updates matching criteria 5
2005-05-18 20:16:02+0100 956 d20 WU client calls back to download call
{B8A3B019-A58D-4785-822D-764B6AAFEC79} with code Call progress and error 0
2005-05-18 20:16:02+0100 956 1f8 AU received event of 0
2005-05-18 20:21:02+0100 3400 d50 Out of proc datastore is shutting down
2005-05-18 20:21:03+0100 3400 d50 Out of proc datastore is now inactive

I later downloaded and installed manually from WindowsUpdate site.
Patrick.



See HOW TO: Configure Automatic Updating in Windows XP
http://support.microsoft.com/kb/306525

HOW TO: Schedule Automatic Updates in Windows XP and Windows 2000
http://support.microsoft.com/kb/327838/EN-US/
 
I clicked on the icon to begin the download and thats it. The icon minimized
to the notification area and then disappeared. I just dont think it finished
the D/L.
 
Take a look (via Windows Explorer) at folder C:\WINDOWS\SYSTEM32 (or C:\WINNT\SYSTEM32).
Find and highlight Msiexec.exe
Look for its version number. It should be at a version 3.1.nnnnn Post that back.

I'm thinking it either completed the task, or that you already had this update.

1) From main Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>
 
Msiexec.exe version number - 3.1.4000.1823 date created 3/31/03

I deleted 3 files that were in C:\Windows\SoftwareDistribution\Download

When I look in Add/Remove programs, I see the Windows Installer 3.1 listed
but when I goto the Windows Update site it says that I need to install this
critical update.
 
Then use ADD / Remove Programs option from Control Panel, and select it, and
remove.

Suggestion: Add MS update sites to the IE browser Trusted sites list.
Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdat­e.com (click Add)

http://v5.windowsupdate.micros­oft.com

https://v5.windowsupdate.micro­soft.com (with HTTPS)

http://windowsupdate.microsoft­.com

Click OK. Apply changes to IE browser.

Then use your Internet Explorer browser (or Windows Update from main menu)
and go to Windows Update again.
 
? When I went to Remove Windows Installer 3.1, it gave me a warning that if I
remove this program some of my other programs may not run correctly. For
this reason I did not remove Windows Installer 3.1. Should I still remove
Windows Installer 3.1 from Add/Remove programs?
 
You apparently still had V1 of Windows Installer 3.1. There is a new V2 for it.
Let's have you do this. Close your open applications, close your antivirus. Bring up System Restore, and create a restore point.

Read this article http://support.microsoft.com/?id=893803

Then use the link to download the new V2 of Windows Installer 3.1. Save the download to your HD. I'd put it into a new unique folder.
Then run that file to install it. (Again, be sure none of your usual programs are open).
The download link is
<http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C>
or short form
http://tinyurl.com/d9dod
 
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