microsoft update

[brokenankle]

I think my sister accidently installed the sp1 virus and
cannot remove it. what can she do to get rid of it. when
she goes to the microsoft updates page a block
immediately comes up and closes the sight.

 

[Jupiter Jones [MVP]]

SP 1 virus?
There is no such virus.
Exactly what virus are you referring?
Find removal instructions here:
http://www.symantec.com/search/