Microsoft Outlook Error Message: IMAP has received an unrecognized greeting

[thorassic5]

Hello all and Thanks in advance,

My boss just called me about troubles hes having in Outlook XP. Hes
working from a hotel room, and his notebook (some dell thing running
xp pro) is connected to a public wifi net. From what he says, when he
tries to send/receive he gets an error box that says "IMAP has
received an unrecognized greeting" or something. I verified that he
is running on the right ports for our POP accounts, and was
disappointed to learn that for Outlook XP, the test account settings
button is different than in 2003 (the version we have at the office).
I'm no Microsoft guy, and definitely don't know much about Outlook, so
any help you could offer would be Highly Appreciated.
Thanks!!

 

[Guest]

If you're using POP for email, shouldn't he have a POP3 account and not IMAP?
The exact error message he receives would be very helpful for
troubleshooting.

 

[Brian Tillman]

My boss just called me about troubles hes having in Outlook XP. Hes
working from a hotel room, and his notebook (some dell thing running
xp pro) is connected to a public wifi net. From what he says, when he
tries to send/receive he gets an error box that says "IMAP has
received an unrecognized greeting" or something. I verified that he
is running on the right ports for our POP accounts, and was
disappointed to learn that for Outlook XP, the test account settings
button is different than in 2003 (the version we have at the office).
I'm no Microsoft guy, and definitely don't know much about Outlook, so
any help you could offer would be Highly Appreciated.

POP and IMAP are completely separate protocols and use completely different
ports. Something just isn't right. It sounds like he's tried to configure
an IMAP account using POP ports or vice versa.