Microsoft Outlook Email

[shane]

Why does Microsoft Outlook 2007 send the same email at least 4 or 5 times.
When I try & send an email to any given address, it has been received at
their end, but outlook will keep sending it multiple times? And it says at my
end, it is still sending, even though it has already been received at the
other end.?????????

 

[Peter Foldes]

Any error massages? Which Anti Virus are you using to scan incoming and outgoing emails ?

 

[shane]

Hello Peter, I am running Trend Micro PC Cillin. It is frustrating at times
that when I send an email to say my partner, she says the same email comes
through about 5 times, but yet at my end, it says it is still sending.

 

[Peter Foldes]

What happens if you disable the email scanning feature of Trend. Does it still do the same

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Any error massages? Which Anti Virus are you using to scan incoming and outgoing emails ?

 

[shane]

Good Morning Peter, it is 8.35 am here where I am, where are you from?
The suggestion of turning off PC Cillin for email scanning......I will give
it a try & keep you informed. Instaed of communicating in here, is there
another way we could maybe correspond.

Kind Regards,
Shane ([email protected])

 

[shane]

Peter, I have gone into the settings of my anti-virus & turned off the
feature to "check for threats in outgoing email", but i have left the tick in
the box to "check incoming email". I will keep you informed.

If anybody else reads this, any thoughts or suggestions would be appreciated.

 

[Brian Tillman [MVP - Outlook]]

Peter, I have gone into the settings of my anti-virus & turned off the
feature to "check for threats in outgoing email", but i have left the tick
in
the box to "check incoming email". I will keep you informed.

If anybody else reads this, any thoughts or suggestions would be
appreciated.

There is no threat that scanning email can find that the on-access portion
of the AV program can't or won't. Scanning either incoming or outgoing mail
is unnecessary and can interfere with the correct operation of the mail
client.

 

[shane]

Brian,
I would like to thank you so much for your advice. I will change the
settings of my AV & keep an eye on things.
Have a good day,
kind regards from down under,

shane

 

[shane]

Peter,
good news.... after reading an article in anothe rpart of the microsoft
site. I went into Trend Micro & disabled the intergration of trend micro &
the email client. I then sent 2 emails with attachments of 3mb & 2mb, the
email sent succesfully ONCE , I will keep an eye on this. And further more
it arrived at the othe rend only once as well... good news.
If anybody else reads this, Why does Trend Micro PC Cillin cause this
problem? Maybe we should contact Trend Micro & get some answers.
Kind Regards,
Shane

 

[Brian Tillman [MVP - Outlook]]

Why does Trend Micro PC Cillin cause this problem?

PC CIllin is not the only antivirus program that can lead to this. Any time
you place seomthing in between a mail client and the mail server you add a
level of complexity that may or may not affect the passing of data between
the client and server. You also add the time it takes for the mail scanner
to accept and process the message before relaying it onward. That
additional time is often a reason for the failure. Either the client or the
server doesn't receive a timely response to its most recent transmission and
gives up waiting, aborting the message transfer.

 

[MC]

Brian, you are very helpful. I have the same issue. I also have a related
question - if I disable the email scanning on incoming, when does the email
get scanned for viruses? Does it do it after it arrives? Not only PC cillin
but any program.....does this defeat the purpose? Thanks.

 

[Milly Staples [MVP - Outlook]]

If you have AV installed on your computer, anything is scanned once you
double click on it to open it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, MC asked:

| Brian, you are very helpful. I have the same issue. I also have a
| related question - if I disable the email scanning on incoming, when
| does the email get scanned for viruses? Does it do it after it
| arrives? Not only PC cillin but any program.....does this defeat the
| purpose? Thanks.
|
| "Brian Tillman [MVP - Outlook]" wrote:
|
|| ||
||| Why does Trend Micro PC Cillin cause this problem?
||
|| PC CIllin is not the only antivirus program that can lead to this.
|| Any time you place seomthing in between a mail client and the mail
|| server you add a level of complexity that may or may not affect the
|| passing of data between the client and server. You also add the
|| time it takes for the mail scanner to accept and process the message
|| before relaying it onward. That additional time is often a reason
|| for the failure. Either the client or the server doesn't receive a
|| timely response to its most recent transmission and gives up
|| waiting, aborting the message transfer. --
|| Brian Tillman [MVP-Outlook]

 

[Brian Tillman [MVP - Outlook]]

Brian, you are very helpful. I have the same issue. I also have a
related
question - if I disable the email scanning on incoming, when does the
email
get scanned for viruses? Does it do it after it arrives? Not only PC
cillin
but any program.....does this defeat the purpose? Thanks.

As Milly said. However, you shouldn't be openeing attachments from within
mail in the first place. If you receive a message with an attachment and
you didn't request that attachment from someone, you should simply delete
the message without opening it. If you do get an attachment you requested,
save the attachment to your hard drive before trying to open it so your AV
program will scan it before you open it.