Microsoft mail does not retain username and password

D

Derek @ Blueyonder

Hi All

Just wondered if anyone had seen this problem.

I set up a PC that had Vista installed on it and imported the email settings
from Outlook Express in to the new mail client. This all worked fine
yesterday and collected and sent email email.

Today when the email client is opened or send receive clicked it asks for
the username and password for the email server.

This is not an email server problem because both the husbands and wifes
email
is asking for the same information. Two Vists user profiles are being used
and
logged into. Mail is configured in each profile

When I look at the account settings the username is there but no password
and the box is ticked to keep the info. When mail is collected both the
username and password have to be supplied to get it to work. No end of
ticking and unticking the box to keep the password works.

When this initially worked I had imported the settings from OE and then once
the problem had occured I tried an import again but gave an error message
indicating that the import had failed, cant remember the exact details at
present. I then set up the mail details manually and still had the same
problem of no username or password.

Any assistance would be greatfully received.

Derek
 
M

Mr. Arnold

Derek @ Blueyonder said:
Hi All

Just wondered if anyone had seen this problem.

It has not happened for a while for me but it does happen that WM looses the
password for the POP3 account.
 
D

Derek @ Blueyonder

">
It has not happened for a while for me but it does happen that WM looses
the password for the POP3 account.

Excellent, another piece of class software then!

Now where do I download Thunderbird from...........
 
G

Gary VanderMolen

Windows Mail does not lose passwords unless something else
is corrupting the password file. Usually that 'something else'
is an incompatible antivirus program.
 
F

Frank Saunders MS-MVP IE,OE/WM

Derek @ Blueyonder said:
Hi All

Just wondered if anyone had seen this problem.

I set up a PC that had Vista installed on it and imported the email
settings
from Outlook Express in to the new mail client. This all worked fine
yesterday and collected and sent email email.

Today when the email client is opened or send receive clicked it asks for
the username and password for the email server.

This is not an email server problem because both the husbands and wifes
email
is asking for the same information. Two Vists user profiles are being used
and
logged into. Mail is configured in each profile

When I look at the account settings the username is there but no password
and the box is ticked to keep the info. When mail is collected both the
username and password have to be supplied to get it to work. No end of
ticking and unticking the box to keep the password works.

When this initially worked I had imported the settings from OE and then
once the problem had occured I tried an import again but gave an error
message indicating that the import had failed, cant remember the exact
details at present. I then set up the mail details manually and still had
the same problem of no username or password.

Any assistance would be greatfully received.

Derek

If WinMail tries to connect and the server mistakenly rejects the password,
WinMail assumes that the password was wrong and deletes it.
 
G

Guest

I am also having this problem and have been using windows mail on vista for
many months without any problems. Just afternoon I started getting the
message to enter my email name and password when I opened my mail! I went
back into the tools... accounts and sure enough, even though it is checked to
have it remember the mail password, that field is blank. If I enter the
password and hit apply, it appears to take it, but backing out and coming
back into account information still shows no password.... I did not change
anything on my computer today And it worked this morning... Can anybody help!
 
G

Gary VanderMolen

Read my post on this thread, which posted almost three hours before
your post.
 
M

Mr. Arnold

Gary VanderMolen said:
Windows Mail does not lose passwords unless something else
is corrupting the password file. Usually that 'something else'
is an incompatible antivirus program.


Nod32 is compatible. WM can go for sometime before it starts doing this,
then all of a sudden it starts. And it won't hold when you give the password
repeatedly via saving the credentials using WM's setup that you have to go
back to each time nor will it hold the credentials when the message box pops
and you tell WM to save the credentials. Then all of a sudden, the psw is
save have you have done it a few time.

So, I'll wait until this next episode with the psw, because it coming.
 
F

Frank Saunders MS-MVP IE,OE/WM

Mr. Arnold said:
Nod32 is compatible. WM can go for sometime before it starts doing this,
then all of a sudden it starts. And it won't hold when you give the
password repeatedly via saving the credentials using WM's setup that you
have to go back to each time nor will it hold the credentials when the
message box pops and you tell WM to save the credentials. Then all of a
sudden, the psw is save have you have done it a few time.

So, I'll wait until this next episode with the psw, because it coming.

I've never had a problem with the passwords and I've been using the released
version since the end of November.
 
G

Guest

Gary, I saw your post and tried shutting down my antivirus to see if that was
the problem. This a.m., having not made any changes to the system, after
entering the password the first time I opened email, it now remembers the
password!
So, it is no longer a problem but if it happens again, I still will not know
how to fix it.
Do you know of any way of accessing the file where the account information
is stored to reset it?

Gary VanderMolen said:
Read my post on this thread, which posted almost three hours before
your post.

--
Gary VanderMolen [MS-MVP WLM]


hkelner said:
I am also having this problem and have been using windows mail on vista for
many months without any problems. Just afternoon I started getting the
message to enter my email name and password when I opened my mail! I went
back into the tools... accounts and sure enough, even though it is checked to
have it remember the mail password, that field is blank. If I enter the
password and hit apply, it appears to take it, but backing out and coming
back into account information still shows no password.... I did not change
anything on my computer today And it worked this morning... Can anybody help!
 
M

Mr. Arnold

Frank Saunders MS-MVP IE said:
I've never had a problem with the passwords and I've been using the
released version since the end of November.

You see 3 posters in this thread talking about it. And I don't think it's
the AV or anything else's problem but WM. It looses the password.
Particularly, if it works for some period and all of a sudden it stops
holding the psw, and then it starts holding the psw again. I am a programmer
by profession, and programs have unresolved bugs in them at times that are
hard to catch. The conditions have to be just right to catch it.
 
D

Derek @ Blueyonder

"> Which antivirus are you running?Hi Gary

They have AVG free installed.

I have set up a PC with Vista Business installed, they have Vista Home
Premium.

I have imported the account details from OE on to my PC and had the same
problem, i.e. checked that the username and password were present, then
clicked send/receive and I was asked for the username/password.

It was only afterwards on my PC that I installed AVG and things did not
change.

I have now downloaded and installed Windows Live Mail beta and it seems to
work. They app has been restarted many, many times and still holds the
credentials and the PC re-started over and over again, testing WLM in
between and all is OK.

Even setting up the account details manually does not stop the problem, they
were originally imported.

It's strange really but I have several other customers who I have copied
data from an existing XP set up in to Vista and all is OK with them. But
reading the replies I have had on this and several other newsgroups it would
appear to be a problem that only shows under a very strict set of
circumstances. So, I mught yet have to bin WLM at some point in the future.

Many thanks for any input on this

Derek
 
G

Gary VanderMolen

Frank Saunders MS-MVP IE said:
I've never had a problem with the passwords and I've been using the released version since the end of November.

Likewise.
 
G

Gary VanderMolen

The password file is encrypted. You can't do anything with it.
If it gets corrupted, all you can do is delete that mail account,
restart Windows Mail, then recreate the account.

"Shutting down" the antivirus program is a bit nebulous.
In most cases, McAfee and Norton programs will have to be
uninstalled before they cease interfering with Windows Mail.
All other AV programs will need to have their email scanning
feature disabled.

--
Gary VanderMolen [MS-MVP WLM]


hkelner said:
Gary, I saw your post and tried shutting down my antivirus to see if that was
the problem. This a.m., having not made any changes to the system, after
entering the password the first time I opened email, it now remembers the
password!
So, it is no longer a problem but if it happens again, I still will not know
how to fix it.
Do you know of any way of accessing the file where the account information
is stored to reset it?

Gary VanderMolen said:
Read my post on this thread, which posted almost three hours before
your post.

--
Gary VanderMolen [MS-MVP WLM]


hkelner said:
I am also having this problem and have been using windows mail on vista for
many months without any problems. Just afternoon I started getting the
message to enter my email name and password when I opened my mail! I went
back into the tools... accounts and sure enough, even though it is checked to
have it remember the mail password, that field is blank. If I enter the
password and hit apply, it appears to take it, but backing out and coming
back into account information still shows no password.... I did not change
anything on my computer today And it worked this morning... Can anybody help!
:

Hi All

Just wondered if anyone had seen this problem.

I set up a PC that had Vista installed on it and imported the email settings
from Outlook Express in to the new mail client. This all worked fine
yesterday and collected and sent email email.

Today when the email client is opened or send receive clicked it asks for
the username and password for the email server.

This is not an email server problem because both the husbands and wifes
email
is asking for the same information. Two Vists user profiles are being used
and
logged into. Mail is configured in each profile

When I look at the account settings the username is there but no password
and the box is ticked to keep the info. When mail is collected both the
username and password have to be supplied to get it to work. No end of
ticking and unticking the box to keep the password works.

When this initially worked I had imported the settings from OE and then once
the problem had occured I tried an import again but gave an error message
indicating that the import had failed, cant remember the exact details at
present. I then set up the mail details manually and still had the same
problem of no username or password.

Any assistance would be greatfully received.

Derek
 
F

Frank Saunders MS-MVP IE,OE/WM

hkelner said:
Gary, I saw your post and tried shutting down my antivirus to see if that
was
the problem. This a.m., having not made any changes to the system, after
entering the password the first time I opened email, it now remembers the
password!
So, it is no longer a problem but if it happens again, I still will not
know
how to fix it.
Do you know of any way of accessing the file where the account information
is stored to reset it?


Account information is stored in the Registry.
 
G

Gary VanderMolen

Glad to hear WLM is working for you.
I have never had the problem with disappearing passwords,
either with WLM, or WM, or OE before that.
 

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