Microsoft hotfix for KB835732 doesn't solve the problem

[N MacD]

I'm reposting this because it is now buried deep in the newsgroup.

What experience are others having with this hotfix?

The hotfix information is at this location:
http://support.microsoft.com/default.aspx?kbid=841382


Subject: Re: KB835732 SOLUTION!!!
From: "N MacD" <[email protected]> Sent: 5/5/2004 7:47:29 AM




Definitely too early!

I've applied the hotfix and it doesn't solve the problem.
I'm running Windows2000 Professional on a Toshiba Satellite Pro. The symptoms for me (and different folks are reporting different problems) were failure to get past the Windows log-on screen at boot up. At this point, with patch installed, the system crashes and simply reboots continuously.

With the hotfix applied, the symptoms remain the same.

As with everyone else, removing the 837732 patch returns my computer to normal state, though still protected from the security hole only by antivirus and firewall.

I've let Microsoft know I've still got a problem. Hopefully anyone else for whom the hotfix isn't the answer will let them know too. They've got some more work to do!

(By the way, for anyone for whom the hotfix does work it comes packaged with a second file (WINDOWS2000-KB841382-X86-ENU-Symbols.EXE). When I asked MS what I was supposed to do with this file, I was told to ignore it ... it was just packaging)

 

[Chris T. Harris]

I'm reposting this because it is now buried deep in the newsgroup.
What experience are others having with this hotfix?

The hotfix information is at this location:
http://support.microsoft.com/default.aspx?kbid=841382

Hello, world!

Hotfix worked on my computer that had near 100% System process utilization
after application of SASSER preventative critical update KB835732. But it
took most of two work days to install the hotfix! (I did not attend to it
full time, though.) After it finally installed, I tried to shut down and saw
still a great deal of disk activity for several hours before it finally went
quiescent, yet still would not shut down. I went ahead and turned off the
power at that point, then rebooted. The high utilization problem was fixed
AND I had all my updates. Been working fine ever since. I did install the
symbols part of the hotfix, but don't know if that made any difference. It
took me longer to do the install because of that, though.

I read somewhere else that it may speed things up to use task manager to set
priority of certain processes to Realtime, such as Explorer. But that was for
trying to uninstall KB835732. I was going to do that until I saw the part
about how removing that might cause a half-dozen other updates not to work,
and decided I'd give the hotfix a try instead. I'm glad I did now.

BTW, Microsoft phone support was very polite and helpful and got me the hotfix
very quickly.

Platform is IBM Thinkpad 770X, W2K SP4. No VPN or IPSEC.

Chris T. Harris

 

[Dave]

I installed the 841382 hotfix and THAT blue-screened my
PC!! Some fix. Uninstalled in safe mode.

-----Original Message-----
I'm reposting this because it is now buried deep in the newsgroup.

What experience are others having with this hotfix?

The hotfix information is at this location:
http://support.microsoft.com/default.aspx?kbid=841382


Subject: Re: KB835732 SOLUTION!!!
From: "N MacD" <[email protected]> Sent: 5/5/2004 7:47:29 AM




Definitely too early!

I've applied the hotfix and it doesn't solve the problem.
I'm running Windows2000 Professional on a Toshiba

Satellite Pro. The symptoms for me (and different folks
are reporting different problems) were failure to get past
the Windows log-on screen at boot up. At this point, with
patch installed, the system crashes and simply reboots
continuously.

With the hotfix applied, the symptoms remain the same.

As with everyone else, removing the 837732 patch returns

my computer to normal state, though still protected from
the security hole only by antivirus and firewall.

I've let Microsoft know I've still got a problem.

Hopefully anyone else for whom the hotfix isn't the answer
will let them know too. They've got some more work to do!

(By the way, for anyone for whom the hotfix does work it

comes packaged with a second file (WINDOWS2000-KB841382-
X86-ENU-Symbols.EXE). When I asked MS what I was supposed
to do with this file, I was told to ignore it ... it was
just packaging)

 

[Guest]

Hi
we also have problems with our clients(win200prof) after we had installed the KB835732
Our Logonscripts base on kix.cmd and a lot of cscript commands dind't run correctly after rebooting
The logonscript continue if we end the cscript.exe process again and again
The contact with Microsoft was that we needed to install a fix for the fix, it's the KB834010
We tested a lot of diffrent things, because the problems are so difficult of each pc
Now we installing first the KB834010, reboot and than the KB835732. Important are local admin rights
At the moment we fix the most of our clients. But the confuse thing is, that some pc fix themself without the KB834010 patch. Very strange.

 

[robin]

i installed it and found the same thing and cpu usage went up to 100%
I checked the fix but i do not even have this service enabled it talked
about nor do i have that service at all so the hotfix won't even work for
me, besides there should be no hot fix, that patch should be retested on
win2000 computers then another patch issued just for win2000.

I installed the patch on my winxp pro computer with no problems at all.
Seems the problem only lies with win2000.

Microsoft if you are reading these posts please test, fix and update that
patch for win2000 users because there are hundreds of posts of ppl having
the same problems.

robin

 

[Chris T. Harris]

i installed it and found the same thing and cpu usage went up to 100%
I checked the fix but i do not even have this service enabled it talked
about nor do i have that service at all so the hotfix won't even work for
me, besides there should be no hot fix, that patch should be retested on
win2000 computers then another patch issued just for win2000.

Well, I had another PC today to go to 100% utilization after installation of
KB835732. But this time I was able to fix it in less than two hours, using
the MS Hot Fix that I got from Microsoft for this specific problem, as I'd
related above in this thread. It helped knowing what to do in advance. Also,
I used Task Manager to set Explorer for Realtime operation, and the whole
system was a lot more responsive that it was the first time I ran this Hot
Fix, even though the System process was still showing the extremely high
utilization, near 100%..

You don't have to have any specific service enabled to be experiencing the
high utilization on the system process after installation of this patch. I'd
still suggest using the patch. Dave reported above that he got a blue screen
after installing the Hotfix, but he was able to uninstall that from Safe mode.
I presume he also uninstalled KB835732 after that...

Just wanted to let people know that the MS Hotfix for the high utilization
problem after installation of KB835732 has worked twice for me now. And that
it can be installed a lot quicker than I'd reported in my May 6 post.

cth