Messenger / XP SP2 Issue

[Ken S]

I recently uninstalled RC1 from my lap top and have not
been able to log on to Windows Messenger since.

OS is XP Pro. rolled back to SP1 from SP2 RC1.

Using Windows Messenger Version 4.7.2009.

I've checked my Passport account and verified my login and
password are correct but get the following message:

"Signing in to .NET Messenger Service faild because the
password is incorrect or the sign-in name does not exist.
If you have forgotten your password, click Help in the
main window, and then click Help Topics."

-Ken

 

[Jonathan Kay [MVP]]

Greetings Ken,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[KenS]

Hi Jonathan,

I noticed this in a previous post and tried all of this
and still can't seem to get it to work.

Any other suggestions?

-Ken

-----Original Message-----
Greetings Ken,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly --

double click the clock verify that

the time and date are set.
2. If your password information is not saved, verify

that you are typing it in with the

correct case (uppercase or lowercase).
3. Change your password @

http://memberservicesnet.passport.com/memberservice.srf,
then try

signing in again.
4. If you use a firewall (like ZoneAlarm, Norton

Internet Security etc. ), it's possible

that Messenger doesn't have the correct rights to access

the Internet, especially since you

upgraded. You may need to re/add Messenger to the

allowed list of programs in your firewall

if this is the case.
5. If you disabled your firewall in the past, it still

may be blocking Messenger -- try

restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a

problem (even if it is disabled).

6. Clear your IE cache and cookies -- open Internet

Explorer, click the Tools menu, then

Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet

Explorer, click the Tools menu, then

Internet Options, then Advanced tab, scroll to the

Security section, and verify that "Check

for server certificate revocation" is unchecked. Also

verify that 'Use SSL 2.0' and Use SSL