Messages with hyperlink in signature will NOT send


K

Kara

Having a weird issue and it has taken me a long time to narrow down. In my
email signature is a hyperlink for my company. Whenever I send an email WITH
the hyperlink, the other party doesn't receive it. Outlook shows it in my
sent folder though. If I take the hyperlink off, it gets sent and received.
After a month or so, I can put the hyperlink back and have no problems
sending and receiving. My boss and our assistant all use Outlook 2007 WITH a
hyperlink and I am the only one having this issue. My ISP is Comcast.

Thanks in advance for any help!

Kara
 
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V

VanguardLH

Kara said:
Having a weird issue and it has taken me a long time to narrow down. In my
email signature is a hyperlink for my company. Whenever I send an email WITH
the hyperlink, the other party doesn't receive it. Outlook shows it in my
sent folder though. If I take the hyperlink off, it gets sent and received.
After a month or so, I can put the hyperlink back and have no problems
sending and receiving. My boss and our assistant all use Outlook 2007 WITH a
hyperlink and I am the only one having this issue. My ISP is Comcast.

Thanks in advance for any help!

Kara

If the item is in the Sent Folder then Outlook got an +OK status back
from whatever server to which it connected to send that e-mail. Outlook
can't do anything else. It was told the e-mail got sent okay.

Try disabling the e-mail scanner in your anti-virus software and retest.

You could Bcc yourself a copy of your outbound e-mail. However, send
the Bcc copy to a different domain than for your own e-mail account (to
ensure it doesn't simply get rerouted back into your mailbox if sent
from your account to your account and actually has to go through the
mailsend process). If you get the copy of your outbound e-mail at that
other off-domain account then the problem is at the recipient's end.
 

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