Media player 11 has stopped working

[Guest]

My media player is not working in Windows Vista Business edition. When i make
another account it works just fine. but when i'm with my administrator
account i keep getting this error.

I've tried to unistall it but with no luck as media player is part of the
O.S.

any help on this ???

 

[zachd [MSFT]]

Do you get the chance to send up a crash report? Is there any data in the
Problem Reports and Solutions center for this error?

 

[Guest]

it sends data.. i get a responce and i have to say its very stupid the
responce.

it tells me to do and download the update of Media player 11 (which it
doesn't excist) and when i go into the download page:
http://www.microsoft.com/windows/windowsmedia/download/
the only media player i get is the XP one and an edition for N Vista
editions.

 

[zachd [MSFT]]

OK, what data is in the Problem Reports and Solutions center for this error?
http://zachd.com/pss/pss.html#bucket
will tell you how to get this very useful data. Given that data, we can
probably figure out where to turn next. =)

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c0000005
Exception Offset: 000494ca
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Information 1: 1227
Additional Information 2: 7e163307ae55b279e845b8fe49785ad9
Additional Information 3: 7ac7
Additional Information 4: bc4ab41f2bcca25171700f7fdcbd59bd

that what i get.

btw.. i found a post of how to recover the installation. did that and
worked, but then i had problems with Microsoft Sync has stopped working and
not just once. every time i was plugging something on my pc. and finally 2
days ago media player stopped working again; . . any ideas?

 

[zachd [MSFT]]

How did you recover this?

Did you install SatelliteTVforPC on this system? The crash information you
listed seems to indicate that you may have, as it indicated the presence of
a version 10 wmp.dll on the system.

How is WMP currently not working?

 

[Guest]

yes i did install that but my media player was working and after that program
installation.

unfortunately now i'm without media player 11 ;

can you help on this?? shall i remove that file ???

thanks\

 

[zachd [MSFT]]

Unfortunately, removing that file won't fix the damage done by installing a
version 10 file on the system.

http://zachd.com/pss/pss.html#sattv
covers how to fix this in full. The short-short of it is that you need to
run:
regsvr32 wmp.dll
from an Administrator cmd.exe prompt, and reset some registry keys that the
version 10 dll resets. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

thanks my friend... it really worked !!!!

i've done the command and then the registry fix.

thanks for your time and information.