MAPI ???

S

Saurabh

Greetings!!!

I m using MS OutlookXP. I got this error while opening.
Unable to open your default e-mail folder. The .dll file
for the information service could not be found. MAPI was
unable to load the information service PSTPRX.dll. Be sure
the service is corectly installed and configured.

I have also uninstall and re-install officeXp. But still
error continues.

Awaiting for kind help.

regds,
Saurabh
 
F

Frank Johnson

GO TO TOOLS/OPITONS/MAIL SETUP/
Then click on EMAIL ACCOUNTS
Then when the Wizard opens under Directory
click View or Change existing.....
When that opens up REMOVE the Active Directory!
And your problem goes away!
 
M

Milly Staples [MVP - Outlook]

OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll
http://support.microsoft.com/default.aspx?scid=kb;en-us;293058&Product=ol2002

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Saurabh asked:

| Greetings!!!
|
| I m using MS OutlookXP. I got this error while opening.
| Unable to open your default e-mail folder. The .dll file
| for the information service could not be found. MAPI was
| unable to load the information service PSTPRX.dll. Be sure
| the service is corectly installed and configured.
|
| I have also uninstall and re-install officeXp. But still
| error continues.
|
| Awaiting for kind help.
|
| regds,
| Saurabh
 
C

Carol

I have the SAME problem but have not been able to
uninstall and reinstall Office XP & Outlook XP.
I tried your instructions. I'm assuming you mean to open
TOOLS within Outlook. I'm not able to open "OPTIONS"
feature is greyed out.
 
G

Gary

The info in the suggested article solved *that* problem for me, but NOT by
installing SP1 and SP2, as it would suggest. That did not do anything.

I fixed it manually creating a new profile (could NOT change to a profile,
because there was only ONE) , which of course totally messed up my email
accounts and had to reset them.
 

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